Backorder update felt late
Got an email about a backorder a few days after I ordered. Accurate, but I wish it came sooner so I could plan. Lenses arrvied fine.
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Replying to Harvey B.
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ContactLens.com
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Thank you for your feedback. We understand that an earlier backorder update would have helped you plan, and we're sorry for the delay. Toric lenses come in many combinations of prescription (powers, cylinder strengths, and axis), which can make it difficult to keep every variation in stock. We do our best to maintain availability and keep customers informed. For future orders, sending us a copy of your valid prescription when ordering can also help speed up the verification process. We appreciate your patience and your business.
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