Woof Pet Inc

Purchased the Woof pupsicle starter pack on Amazon from Woof Pet. Unfortunately, my dog managed to damage it after only a few uses within 2 weeks. When I reached out to the company on mywoof.com, they mentioned that it wasn't covered by their 30-day warranty due to the Amazon purchase. Frustratingly, I can't return it to Amazon. Disappointing experience with lackluster customer service; it seems they should honor their products, especially when sold through their listing on Amazon. Not recommending this product or company.

This product is great. My dog hurt his knee and needed surgery. The vet said he needed to rest for 12-14 weeks and do physical therapy with hot and cold packs. It was hard to keep him calm with my other dogs around. I got a kit for him and he really liked it. I got more kits for my other dogs and sent one to my son in Seattle for his dog. They all enjoy it. I'm excited to try making different recipes. Frozen treats will be nice in the summer. The company is awesome, they have good customer service and products.

I wrote to these guys over a week ago to inquire about the specifics of the auto ship. I still have not received a response via email or chat after a week. When trying to order, it says the popsicle holder is guaranteed if you have an auto ship. However, when ordering, it gives me an option to auto ship the entire pupsicle and ice tray. Why? I don't understand how to get coverage in case they ruin the holder.

I reached out to this company a week ago regarding auto ship details, but haven't received a response to my email inquiry. The ordering process is confusing, as the popsicle holder is only guaranteed with auto ship. Yet, there's an option to auto ship the entire pupsicle and ice tray. It's unclear how this provides coverage in case the holder gets damaged. Communication and ordering process need improvement.

Purchased the starter pack for my pup from Woof store on Amazon. Unfortunately, the pupsicle didn't stand up to my pup's enthusiasm, lasting only 15 minutes under supervision. Customer service's response, advising me to contact Amazon, felt like a frustrating runaround. The anticipated enrichment turned out to be a disappointment, both in terms of time and money, with safety concerns.

Greate product. My 1 yr old labradoodle got knee hurt & needs surgery. Vet says he needs 12-14 weeks recovery, quiet time, PT & hot/cold packs. It's hard with other dogs. I got a kit for him, he liked it. Got more for other dogs & sent one to my son in Seattle. They all like it. Going to try more recipes. In summer, frozen pops will be nice. Nice company, service & products.

Purchased the pup starter pack from the Woof store on Amazon. Unfortunately, the pupsicle got destroyed in under 15 minutes under supervision. Customer service response involved a lecture on dog supervision, redirecting me to Amazon for assistance. The anticipated enrichment activity turned out to be a disappointment, both in terms of time and money, with safety concerns.

My puppy loves the pupsicle, but unfortunately, she's a strong chewer and managed to chew through the top of this overpriced item on the second night. Considering the $25 cost, I expected much more durability. Kong toys, for instance, are known for their strength. I would appreciate a replacement for at least the top part. Please advise on the next steps.

I ordered a dog harness on Novemner 21, 2023, but I never received a tracking number or the harness itself. I've been unable to get in touch with anyone about my order, and I'm extremely frustrated. I would strongly advise against trusting this company. I've contacted my bank to investigate this as potential fraud.

This company's large Woof pupsicle with beef pops is great for keeping my Frenchie, Boulder, entertained while I'm away. He loves it, and it doesn't upset his stomach. It lasts a long time, providing him with a satisfying licking experience. We'll definitely buy more in the future.

Tha toy is almost completly destroyed after 2 pupsicles served to my 45 lb GSP. This is marketd as a Kong replacement, but for almost twise the price I would expect much higher durability. Luv the idea, the execusion could be improved.

I bought the pupsicle for my strong chewing puppy. She liked it, but it got wrecked pretty quick. It's too pricey for what you get. Kong toys last longer. Could I get a replacement for the broken part?