Reviews Summary

Vetsource.com has a 2.3 - star rating from 4 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Vetsource® provides a data-powered platform designed to support pet healthcare professionals. The platform streamlines processes and enhances communication for veterinary teams. By simplifying workflows, Vetsource® helps practices strengthen their connections with pet owners. Their solutions aim to foster success in pet healthcare and improve client relationships. Vetsource® is committed to empowering veterinary teams with tools for efficient and effective care.

Key Details:

  • Location: The company is headquartered in Portland, Oregon, United States.
  • Founders: Vetsource was founded by Andrew Bane.
  • Foundation Date: The company was established in the year 2008.

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Customer reviews

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(5.0)
Vet source has always been great with customer service. Vet source has always been great with customer service.

Vet source has always been great with customer service. I never have to wait more than 3 minutes on hold, and they always give quick answers to my questions. Today, I told them about my cat having to be put down and asked if I could return the unopened prescription food. They refunded me the price and even said I could donate it to my local animal shelter. I’m really grateful for their help and understanding!

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(2.0)
I had 2 prescriptions with this company. I had 2 prescriptions with this company.

I had 2 prescriptions with this company. The first time, the tracking just stopped working and the package was lost. The second time, for a new prescription, they said 4-6 business days. They shipped it with UPS Surepost. UPS drops it off at the post office, and then the post office delivers it. This makes the shipping time way too long. It shouldn’t be used for prescriptions that are promised to arrive in 4-6 days. I was told it would take 2 weeks. Now, I’ll have to go back to the vet to get the refill since I’ll run out of medicine. Don’t use them.

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(1.0)
Overpriced, doesn't ship on time Overpriced, doesn't ship on time

Overpriced, doesn't ship on time, and when you ask for help, they act like it's not their issue. I had two orders stuck, and they simply didn't process them. When I called for help, it took them a while to figure out what went wrong, and I was told the earliest they'd send it was Monday. Stay away if you care about your pet.

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(1.0)
They use the slowest USPS shipping service via DHL. They use the slowest USPS shipping service via DHL.

They use the slowest USPS shipping service via DHL. Today is Feb 22, and the PRESCRIPTION MEDICATION I ordered for my dog on Feb 2 is still not here. It’s been stuck in USPS limbo since Feb 6th and hasn't moved. Reaching out to Vetsource didn’t help. They just don’t seem to care.

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