Vetsource.com

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Vet source has always been great with customer service.

Vet source has always been great with customer service. I never have to wait more than 3 minutes on hold, and they always give quick answers to my questions. Today, I told them about my cat having to be put down and asked if I could return the unopened prescription food. They refunded me the price and even said I could donate it to my local animal shelter. I’m really grateful for their help and understanding!

I had 2 prescriptions with this company.

I had 2 prescriptions with this company. The first time, the tracking just stopped working and the package was lost. The second time, for a new prescription, they said 4-6 business days. They shipped it with UPS Surepost. UPS drops it off at the post office, and then the post office delivers it. This makes the shipping time way too long. It shouldn’t be used for prescriptions that are promised to arrive in 4-6 days. I was told it would take 2 weeks. Now, I’ll have to go back to the vet to get the refill since I’ll run out of medicine. Don’t use them.

I was buying Heartgard plus monthly for my 2 dogs.

I was buying Heartgard plus monthly for my 2 dogs. Their prices are already higher than most online vet med stores, but in late February, I got an email saying the price would go up from $19 to $33 for one dose of Heartgard Plus. I called them, but the person I spoke with couldn’t tell me why. I also tried reaching them through their online form and haven’t heard anything back for nearly a month. I’ve canceled my auto-ship orders and decided to buy it directly from the vet’s office each month to save about $30.

Overpriced, doesn't ship on time

Overpriced, doesn't ship on time, and when you ask for help, they act like it's not their issue. I had two orders stuck, and they simply didn't process them. When I called for help, it took them a while to figure out what went wrong, and I was told the earliest they'd send it was Monday. Stay away if you care about your pet.

They use the slowest USPS shipping service via DHL.

They use the slowest USPS shipping service via DHL. Today is Feb 22, and the PRESCRIPTION MEDICATION I ordered for my dog on Feb 2 is still not here. It’s been stuck in USPS limbo since Feb 6th and hasn't moved. Reaching out to Vetsource didn’t help. They just don’t seem to care.