I tried out this new cat food brand, hoping to see if my cats would like it, and ordered their sample pack. Imagine my surprise when I found out that by doing so, I was automatically signed up for a weekly subscription! They charged my credit card without warning, all because of some sneaky small print buried in their agreement. When I called customer service, they pointed out that it was my fault for not reading the fine print. It felt like a trick to get more money out of me, and now I understand why others have given them bad reviews. If you're thinking about trying them out, be careful, or you might end up in the same situation.