I thought I'd try this new dog food brand because it seemed promising, and my dogs seemed to enjoy it. But then, a surprise second package arrived three weeks later. I didn't remember agreeing to a subscription, but apparently, I had. When I reached out to customer service to cancel and explain the misunderstanding, they only offered a small discount or suggested I pay to return the product. I was frustrated, not just because I missed the subscription detail, but because their solution was unsatisfactory. If you're considering this brand, be cautious about their subscription terms. It's not just a newsletter; they keep your credit card info and send products regularly. This experience with Badlands Ranch felt misleading.