Lost sight of my dog at the park for a scary hour. I called the PetLink number on his tag, and the agent calmly confirmed my details and walked me through the next steps. Hearing a real person at 7 pm was a lifesaver. The portal had my phone and backup contact up to date, which we double-checked. Thankfully a neighbor scanned him and called. Panic melted into relief, and I was grateful I’d set up everything ahead of time.