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  • Hernádi Ildikó reviewed
    Zooplus.hu

    MInden céget a panaszkezelése jellemez a legjobban. A Zooplus a legkiválóbb cég ebben. A DPD -nél kiloptak a csomagomból egy 29 ezer forint értékű terméket és a Zooplus elnézést kért. Azonnal felajánlották, hogy vagy visszaküldik a termék árát, vagy kiküldik a terméket. És másnapra megküldték futárral az ellopott terméket. Azt gondolom, hogy ez mindent elárul arról, hogy mennyire ügyfélbarát a cég és milyen az üzletpolitikájuk.

  • Alina Dyo reviewed
    Maev.com

    I wouldn't suggest this product to anyone. The quality is terrible and the price is ridiculously high compared to what you get. I have four dogs—two huskies, a Labrador, and a German shepherd—and none of them would touch the food. They didn't even want to sniff it, so it all went to waste. That's $170 down the drain! When I reached out to customer service, they were rude and unhelpful. They said they'd follow up but never did. It’s just not how a business should treat its customers. This whole experience feels like a rip-off, and it's really disappointing.

  • Glenda Naff Jaswal reviewed
    Maev.com

    I ordered some pet food and was super disappointed with the whole experience. Delivery took forever, and when it finally arrived, the food was in such bad shape. My pups wouldn't even go near it. I spent days trying to get them to eat it, but eventually had to switch back to their usual food. I reached out to the company, thinking they'd help, but it turned into a month-long email exchange with people who seemed to be in another country. They kept asking for pictures and suggesting weird feeding tricks, but nothing worked. Now I'm out almost $200, and I'm still trying to sort things out with my credit card company. Definitely not ordering from them again.