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  • S. Wood reviewed
    SassyWoof.com

    Ordered a collar and leash set and guessed a size too small. The returns portal walked me through an exchange, printed the label, and the replacement shipped not long after they received it. The webbing feels sturdy, hardware has a satisfying click, and the pattern looks true to the photos. Only wish is for a tiny bit more give on the collar width for growing pups. As service goes, it was painless and warm in tone.

  • Charlie F. reviewed
    PetPlate.com

    Charlie F. loved how my dog reacted to the turkey recipe, but a later delivery cut it close to dinnertime and a few trays were softer than expected. Support made it right, yet I still felt a little anxious about planning meals around late shipments. The site makes recipe swaps painless, which I appreciate. I’m satisfied with quality, just building an extra buffer in case a shipment runs behind, especially around holidays or heat waves.

  • Donovan van Dyk reviewed
    Dogtra.com

    Repair request on a sticky button went smoothly. I emailed photos, got an RMA, and the turnaround was faster than expected. The reps explained each step and the tone was helpful, not salesy. Issue fully fixed and they swapped a worn strap too. I felt looked after without having to chase updates. That counts a lot with working gear.