Reviews Summary

PetSmart.com has a 2.3 - star rating from 3 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
4 stars
0 Reviews
3 stars
0 Reviews
2 stars
0 Reviews
1 stars
2 Reviews
Rating (1.0)

About company

PetSmart provides top-quality pet supplies, services, and expertise to help care for pets. As a leader in pet care, their focus is on bringing pet parents closer to their pets with innovative products and solutions. With over 1,660 locations in North America, PetSmart offers a wide variety of pet food, treats, toys, and apparel. They also provide services such as training, grooming, and boarding. PetSmart prides itself on creating more ways for pets to be a part of everyday life.

Key Details:

  • Location: The company is headquartered in Phoenix, Arizona, United States.
  • Founders: PetSmart.com was founded by Jim Dougherty.
  • Foundation Date: The company was established in the year 1987.

Customer reviews

Sort by:
  • Sort by:
  • Most relevant
  • By date
  • By rating
(1.0)
I had an awful time with PetSmart Brandon
by Francisc

I had an awful time with PetSmart Brandon Florida grooming, their service is beyond awful, no words to explain how bad it is, the staff are very rude. I tried to get a bath for my 14-year-old female Shih Tzu, and they treated her so poorly, she is an old dog and needs patience from people. I just left her for the bath and after 2 minutes they called me to get her immediately because she was scared, when I got her, she was trembling and very nervous.

Own this company? Claim & Respond Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
(1.0)
They advertised a $10 discount for orders over $50
by Gary

They advertised a $10 discount for orders over $50 with free shipping on July 4th. The terms link didn't work. I spent $57.97 expecting the discount but it didn't apply. The manager couldn't help and gave me a main office number. I called Monday and they said it was only for certain items. No explanation for the broken terms link. I'll shop for pet supplies elsewhere.

Own this company? Claim & Respond Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
(5.0)
I wish to give credit to a sales helper at your Brookhaven
by Anonymous

I wish to give credit to a sales helper at your Brookhaven, PA store. Ronni is quite nice and helpful. She does extra to assist with questions and is very efficient and dedicated at her work.

Own this company? Claim & Respond Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Didn't find what you were looking for?

Feel free to ask your questions, and our team will be delighted to provide answers.

Similar companies