Reviews Summary

NewCatCondos.com has a 1.6 - star rating from 8 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

For over 35 years, this company has been a pioneering force in the world of high-quality cat furniture. Their mission revolves around delivering top-notch cat condos, scratching posts, trees, towers, perches, and houses directly to the public. As trailblazers of the factory-direct approach in Phoenix, Arizona, their commitment to providing the best cat furniture at affordable prices remains unwavering. With a legacy spanning decades, they've expanded their reach across the United States, serving cat owners nationwide. Offering a diverse range of cat furniture, their products are now conveniently shipped directly to customers' doorsteps, ensuring both quality and affordability in every purchase.

Key Details:

  • Location: The company is headquartered in Phoenix, United States.
  • Founders: NewCatCondos.com was founded by Baker family.
  • Foundation Date: The company was established in the year 1983.

Customer reviews

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(2.0)
The cat trees are ok.
by Bob

The cat trees are ok. Don't buy from their actual website. BAD customer service. No one answers the phone or returns calls. I got a damaged tree with missing parts. Called for days. Emailed repeatedly. Never got a call back. Took 6 days for email response. Another 3 days for return label. Still waiting for refund after over a week they recieved it. Buy from Amazon or wayfair. Better customer service. I'll never buy from New Cat condos again!! Such a headache. They'll keep your money even after repeated emails and calls about my refund. Check BBB complaints on this company. Ongoing thing.

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(2.0)
I got a big 70" cat tree from this website.
by Justin

I got a big 70" cat tree from this website. It was poorly made, not stable, and tilted. To send it back, I'd have to pay a lot. I called to complain, they offered a discount and wall mounts, but I got nothing. I tried to leave a bad review, but it never showed up. Can't trust that store. I'd buy from someone else.

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(3.0)
Dis company's product ain't great.
by Anonymous

Dis company's product ain't great. Da bottom part ain't steady n' da design ain't well-thought-out. I knew I wasn't gettin' da best quality fer da price, but I didn't reckon I'd have ta fix it jus' ta make it usable. Ya can find betta stuff fer da same cash. Ain't gonna buy from New Cat Condos again.

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(2.0)
Their product isn't built well and doesn't feel stable.
by Anonymous

Their product isn't built well and doesn't feel stable. The lower part wobbles and doesn't seem fully fixed. We didn't expect top-notch quality given the price, but we also didn't anticipate having to tweak it just to make it usable. You can get better quality for the same price elsewhere. I won't be purchasing anything else from New Cat Condos.

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(1.0)
This company doesn't reply to
by Jen S

This company doesn't reply to emails or answer phones when you wanna send back stuff or get broken items. Don't shop here.

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(1.0)
This company does not respond
by LindaJ

This company does not respond to emails or phone calls if you need to return anything or receive a damaged product. Don't buy from them.

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(1.0)
Absolutely Terrible! They boast
by Ana Lucia

Absolutely Terrible! They boast American Made; however, these products look like they were thrown together by cross-eyed monkeys. This particular review is for two tall scratching posts. One was perfect, and the other has a cracked bottom/base, and the post itself is wobbly and unstable, and the base teeters on the wood floor. I sent 3 e-mails with a video and a picture of the damage, and I have called several times. They never answer the phone, and there's no answering machine. It just rings then disconnects. I’m sure I’m not the only infuriated customer. The item was shipped damaged/defective because the box was pristine when it arrived. Absolutely unacceptable! They actually have the audacity to send a link to review them, but mysteriously an unfavorable review never gets published. They only post the favorable reviews. These people probably laugh all the way to the bank at their customers' expense. Despicable business practice!

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(1.0)
Terrible quality cat tree and
by Maria R.

Terrible quality cat tree and falling apart. Company won’t respond! Carpet falling out all over the place. How can they stay in business?!

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