I called BBQ Authority about getting a Napoleon grill and some accessories, and wow, their customer service is top-notch! They answered all my questions and helped me pick the right stuff. The buying process was smooth as butter, which is always a plus. Now, the shipping took a bit longer than I expected, but honestly, it’s not a big deal when the overall experience was this good. You can tell this company really cares about their customers, unlike those huge retailers where you’re just another number. They even followed up with me, which was a nice touch. I don’t usually write reviews, but this time, I had to share how awesome they are! If you’re in the market for BBQ gear, definitely check them out.