Smallwoodhome.com

My experience with this company was absolutely terrible. They completely botched my order, and when I reached out for assistance through their online ticket system, I received no response. I had to call the provided number, and the customer service agent, Jennifer, was unhelpful and dismissive, stating they would address my issue at their convenience. She refused to discuss the matter over the phone and even denied my request to speak with a supervisor, claiming none would be available for 48 hours. This was by far the worst customer service experience I've ever encountered. To make matters worse, Jennifer suggested that I pay again for the photos they had already messed up and offered a mere 50% discount on the original price. It felt like they were trying to scam me into paying for their mistake. They took no responsibility for the error, and it was not my first order with them. I was a loyal repeat customer who was treated extremely poorly. I have decided never to do business with them again, and I will certainly warn my friends and family to steer clear of this company. Jennifer admitted that they have a backlog of complaints, prioritizing them based on when they were received, and my issue had not yet been addressed. As a consumer, hearing this was deeply unsettling. Save yourself the trouble and avoid this company at all costs. It's nothing short of a rip-off.

Absolutely love this company! The website's design process is incredibly user-friendly. The production and shipping speed are impressive, and the final product is outstanding! What sets them apart is their outstanding customer service. Reported a damaged frame, and Smallwood responded within an hour. They promptly replaced it and generously allowed me to choose a higher-resolution photo. Their dedication to ensuring the replacement exceeded the original was remarkable. Fantastic company!

The product quality, great customer service, and quick delivery make this company worth returning to! We ordered for our youngest child's birthday. After placing the order, I contacted customer service to check if it would arrive before his birthday, which was less than a week away. The customer service rep replied on the same day, even though it was a Sunday, confirming the delivery would be in time. We got the lovely pictures just 2 days later!

Reached out to customer service prior to making a purchase to ensure my photos aligned properly for the wrapped canvas style. Shelby provided excellent assistance, understanding my needs and adjusting my photos to fit seamlessly on the canvas. Having seen the impressive results from my daughter's previous purchases, I was confident in the quality of the product. Appreciate the helpful support and the delivery of a fantastic product once again!

This company is my go-to choice for orders. The customer service is prompt and excellent. I encountered a minor issue with a photo once, but they swiftly resolved it by sending me a replacement. All my orders have been consistently satisfying, and my home is adorned with beautiful Small Woods Home frames.

Despite encountering a defect in one of my images, the company swiftly addressed the issue and promptly sent a replacement. Their dedication to their customers and products is noteworthy. I wholeheartedly endorse this company and will continue to recommend them.

The customer service was fantastic and very helpful. While the frame arrived broken, I've had numerous Smallwood items in my home, all of which are consistently beautiful and high-quality. I appreciate the assistance provided.

The company has yet to address my issue regarding a damaged picture replacement or a refund. The delay in resolving this matter has left me dissatisfied with their customer service.

The stuff we bought is good. One frame came with some chips, but they quickly sent a new one and fixed the problem. I'd buy from here again.

I placed an order on October 14th. It's now November 1st, and I'm still waiting for it to ship. I only ordered a single item.