Reviews Summary

HVACDirect.com has a 3.6 - star rating from 9 reviews, indicating a low level of customer satisfaction!

5 stars
5 Reviews
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0 Reviews
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1 review
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1 review
1 stars
2 Reviews
Rating (1.0)

About company

HVACDirect stands as a premier source for direct purchases of HVAC equipment at wholesale prices. Specializing in top-quality Goodman products, they offer an extensive range including furnaces, air conditioners, heat pumps, and various other HVAC essentials. With the convenience of online shopping, customers can easily access and purchase the equipment they need. HVACDirect's commitment to providing direct access to leading brands ensures customers benefit from competitive pricing without compromising on quality. Whether in need of heating or cooling solutions, HVACDirect simplifies the process of acquiring reliable HVAC equipment for both residential and commercial needs.

Key Details:

  • Location: The company is headquartered in Troy, United States.
  • Founders: HVACDirect.com's owner is Kevin Brock.
  • Foundation Date: The company was established in the year 2014.

Customer reviews

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(5.0)
I recentlу ordered a water heater.
by Anonymous

I recentlу ordered a water heater. It was not in stock and had a long delay. Bailey kept me updated on the arrival. She talked to the manufacturer and sorted it out.

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(5.0)
Miguel was super duper hella helpfull!
by Srdjan

Miguel was super duper hella helpfull! I got my order ready to ship in only one day! Awesome customer orienation!

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(5.0)
Dey are so helpful and answered all
by Dou

Dey are so helpful and answered all my questshuns quickly, professionally, and wif a friendly attitude. It's nice to have such good support.

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(5.0)
Dey're really helpful and answered
by Anonymous

Dey're really helpful and answered all of my questions quickly, professionally, and with a friendly attitude. It's nice to have such great support.

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(5.0)
The prices and availability are
by William Hadley

The prices and availability are quite competitive. The online agents are real helpful and they know a lot. Do your biz here, you won't be let down. The response time was just minutes both times I hit them up. I'm putting in my mini-split right now.

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(1.0)
The company sent us products
by Gerald

The company sent us products from 2021 instead of the current ones in 2024. We thought we bought new units, but they turned out to be refurbished. We got five systems, but three of them didn't even start. Now, they're asking for $1200 for shipping, even though our transport company charges only $635.

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(3.0)
My experience with the company
by Todd Overcash

My experience with the company was quite disappointing. Unfortunately, the fan blade set screw was not properly secured to the fan motor shaft, resulting in immediate damage to the aluminum blades during startup. This oversight led to an unpleasant situation and raised concerns about the overall quality control of the product. Improved attention to detail and better quality assurance processes are crucial for customer satisfaction.

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(2.0)
My order with this company was a
by Peter Scalone

My order with this company was a frustrating experience, as it took an exasperating 6 weeks for the shipment to arrive. The lack of transparency regarding unit availability before order acceptance was disappointing. Upon receiving the poorly packaged unit, I discovered dents and scratches, compromising its condition. Despite the lengthy wait and damages, I had no choice but to install it, enduring an extended period without proper heating and air. The overall process left much to be desired, highlighting a need for improvement in communication and product handling.

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(1.0)
I strongly advise against dealing
by Uriel Bravo

I strongly advise against dealing with this company. My second purchase turned into a nightmare as they shipped the wrong furnace and AC unit, completely different from what I paid for. Shockingly, Alisha admitted they decided to swap products, which is clearly illegal. This place deserves to be shut down. Save yourself the trouble and steer clear; this place is a disappointment!

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