Houzz.com

Houzz is real good coz they always got stuff in stock. Other companies ain't good coz they don't update their stuff and say they can't ship yer order for a week. Houzz is dependable and I like their customer service, it's quick and polite.

Got our greenhouse and we're happy enough to order another one! Only downside was the $25 discount bait that turned out to only work if we ordered 4 more greenhouses, which we can't do because we don't have enough space.

Overall, I found shopping to be simple and handy. However, I was not happy about the $40-plus delivery fee. I get why there's a fee, but it's too much. I'd pay for delivery, but there should be other choices, especially for pricier items. Also, having only curbside delivery for expensive products isn't great. I hope you take this feedback to heart and make delivery better for your customers.

Well, let me start by saying that my experience with this company has been quite disappointing. I find myself bound to a year-long subscription, shelling out $100 every month, even though I explicitly requested to cancel. Admittedly, I missed the deadline by a day or two before the trial ended to cancel manually. I made a phone call to convey the change in priorities, expressing that I wouldn't be utilizing the service and explicitly asking to halt the subscription, turning down promotional upsell offers in the process. Upon realizing the erroneous charge, I promptly contacted their "support" within a day, explaining the mistake and expressing my desire to take a break with the option of returning at a later date since I hadn't been actively using the service. However, my interactions with their customer support were disheartening. The responses I received seemed to be a regurgitation of legal jargon from terms and conditions, offering little understanding or flexibility. To make matters worse, each email exchange took an exorbitant amount of time, with nearly a week passing between responses. Eventually, they ceased communication altogether, leaving me with the impression that they were dismissive of my concerns, adopting a "you signed up, now you'll pay" attitude. It's a shame because the product itself appears to be quite impressive based on the limited time I spent using it. My sincere hope is that they reconsider their approach to customer service, sales, and overall customer experience.

I've had a rather disappointing experience with this company, particularly in their review approval process. It's disheartening to note that negative reviews on businesses seldom see the light of day. My trust in the reviews on Houzz has been significantly undermined. In my case, I submitted a critical review for a photographer who failed to show up and neglected to issue a refund. Surprisingly, even after a month has passed, my review remains conspicuously absent from the platform. It's concerning to discover that I'm not alone in facing this issue. Numerous individuals have echoed similar sentiments about their reviews being suppressed or not approved. This pattern raises serious doubts about the reliability and authenticity of the reviews featured on Houzz. As a user seeking genuine feedback, this experience has certainly left me questioning the transparency and fairness of the review system in place.

Ordered a furniture item during Houzz's 'Black Friday' sale, and the experience has been far from satisfactory. It's been a frustrating four weeks, and my bookcase is still nowhere in sight. Houzz relies on Ship Station for their freight deliveries, and the initial attempt was plagued by a mechanical problem with the freight truck. The second delivery, while not plagued by mechanical issues, ended with damaged goods. Now, I'm left waiting for a completely new bookcase, and the estimated delivery date has been pushed all the way to January 31, 2024. The delay and inconvenience have left me disappointed with the overall service from Houzz. I had hoped for a seamless experience during the Black Friday deal, but the multiple setbacks have left me questioning the reliability and efficiency of their delivery process.