Delivery ETA slipped past the estimate, and I had to message twice to get a new window. The ring itself is gorgeous and matches the design, so that softened the frustration. Emails were polite but templated, which felt impersonal. When it finally showed up, the fit was right and stone looked bright. What stood out was the customization quality, not the timeline. I’d order again, just earlier than needed to avoid a scramble, tbh.