Read 5 Real Customer Reviews of KateSpade.com

Reviews Summary

KateSpade.com has a 2.8 - star rating from 5 reviews, indicating a low level of customer satisfaction!

5 stars

1 review

4 stars

1 review

3 stars

1 review

2 stars

0 Reviews

1 stars

2 Reviews

About company

Kate Spade New York, established in 1993, embodies an ethos of optimistic femininity, offering a diverse range of products from handbags to home décor. With a global presence, the brand curates a collection that includes clothing, shoes, jewelry, and tech accessories, designed for daily use. Emphasizing thoughtful details and polished ease, Kate Spade's aesthetic is characterized by modern, sophisticated colors that evoke joy. As part of the Tapestry house of brands, Kate Spade New York maintains its unique fashion perspective rooted in its founding principles of optimism and femininity.

Key Details:

Location: The company is headquartered in New York, United States.
Founders: KateSpade.com was founded by Andy Spade, Kate Spade.
Foundation Date: The company was established in the year 1993.

Customer reviews

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(4.0)

Impressed by the value and easy-to-use site.

by ROSIE May 2, 2024

Impressed by the value and easy-to-use site. But disappointed as half my order got cancelled after confirmation. A week later and still no refund. The other half of the order is supposed to arrive tomorrow. If it does, delivery times are fast.

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(1.0)

Ordered a handbag from this

by aa March 10, 2024

Ordered a handbag from this company, got a message confirming the order. My bank showed the money pending for payment. Waited for days with no update on when the product would be shipped. No info from them that the item was unavailable. Quite disappointed with the service. Only heard from my bank about the refunded payment. Never had issues like this with Kate Spade in the USA. Overall, not happy with the customer service.

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(1.0)

Customer service at both the Gunwharf

by Jade March 7, 2024

Customer service at both the Gunwharf Quays store and the online support team is absolutely terrible. There's zero aftercare; once they've got your money, they simply don't care. They won't take back faulty items, even though it's against the law! I strongly advise against shopping with Kate Spade.

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(3.0)

While I've had smooth transactions in the past

by Customer oneill February 7, 2024

While I've had smooth transactions in the past, my last experience with this website was a bit disappointing. One of the bangles was missing from my order, requiring a reorder. Although I received a prompt refund for the missing item, I'm still awaiting reimbursement for the postage charge on the second order. Despite this hiccup, I've had generally positive experiences with this site in the past, but it would be great to see more consistency in customer service regarding refunds.

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(5.0)

The handbag I purchased from the sale holds a special significance for me

by Nicola February 7, 2024

The handbag I purchased from the sale holds a special significance for me. Using the money from my late mother's PPI, which my sister and I claimed, I bought it as a tribute to her. It's more than just a handbag; it's a cherished memento that reminds me of her every day. My sister and I both agree that our mother would have adored it. Despite the passage of time, we continue to fondly remember her, and I'll proudly showcase this beautiful handbag at every opportunity. Thank you for offering such a meaningful item; I absolutely adore it.

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