Read 5 Real Customer Reviews of NordStrom.com

Reviews Summary

NordStrom.com has a 1.6 - star rating from 5 reviews, indicating a low level of customer satisfaction!

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About company

Nordstrom, a leading retailer, provides an extensive range of apparel, shoes, jewelry, cosmetics, fragrances, and accessories for men, women, and kids. Renowned for curating top brands, the store showcases the latest styles and boasts an extensive selection across various categories. Customers can expect a premium shopping experience with access to a diverse array of high-quality products. Nordstrom's commitment to offering the best in fashion and lifestyle makes it a preferred destination for those seeking top-tier brands and contemporary styles. With a reputation for excellence, Nordstrom stands out as a reliable choice for discerning shoppers in search of quality and variety.

Key Details:

Location: The company is headquartered in Seattle, Washington, United States.
Founders: NordStrom.com was founded by John W. Nordstrom, Carl F. Wallin.
Foundation Date: The company was established in the year 1901.

Customer reviews

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(2.0)

need to sort out their delivery

by Anonymous April 11, 2024

Nordstrom really need to sort out their delivery. My parcel never came with TFORCE and Nordstrom took my money saying it came. I had to fight for weeks for a refund and they still say it came. TFORCE took it and Nordstrom blames me. I said to send to Nordstrom Rack but they lost it again. I told Nordstrom but they just hung up on me!!!

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(1.0)

Nordstrom's customer service promised

by Stop Vandals March 6, 2024

Nordstrom's customer service promised my order would come after a long wait. I kept asking for updates, and they kept assuring me it was on its way. When the delivery day arrived, they suddenly canceled my order. I complained, and all they suggested was to place the order again. Mind you, I had already paid for it! I'd recommend avoiding them; it seems they don't prioritize customer service or fulfilling orders.

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(3.0)

Ordered a lipstick online and it

by Gal March 5, 2024

Ordered a lipstick online and it came messed up around the edges. The metal part wasn't right. The only good thing was that it came really fast. I called customer service and was all set to show them pictures of the messed-up lipstick. But instead, the person just said they'd email me a label to send it back. They could replace it because they still had more in stock. I was surprised they wanted the messed-up lipstick back. Are they going to send it back to the brand, or just throw it away when they get it? If they're just going to trash it, why make me go through the hassle of sending it back? I didn't want to argue, so I agreed to send it back without getting a new one. I decided not to give them my business and got the same thing from another store. I'm not going to shop at Nordstrom or Nordstrom Rack anymore. I'm also going to cancel my credit card with them, which I've had for 20 years. I don't owe them any money, and I'm closing the book on a store that used to care about making customers happy. Most stores don't even want messed-up stuff back because of the cost of return shipping. This whole thing cost them the shipping back and a customer who used to shop there a lot.

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(1.0)

The company has shown no empathy or willingness to address the issue

by Amelia February 5, 2024

I experienced package theft, and despite my efforts to seek a refund, the company has shown no empathy or willingness to address the issue. This lack of responsiveness has left me disappointed and frustrated.

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(1.0)

I was a loyal Nordstrom customer, but my last experience has been disheartening

by Nina Thomas February 5, 2024

I was a loyal Nordstrom customer, but my last experience has been disheartening. They canceled my order without notifying me, and their customer service was unhelpful. It feels like there might be AI bots handling everything. I'm reconsidering my loyalty to Nordstrom.

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