Onequince.com

Got my order in a decent time. Thinkin' 'bout the reviews, musta been the holidays messin' stuff up, maybe international shipin' had a say too. Didn't expect much, got a $50 down jacket and a cashmere sweater for $50. Weather's warm now, so ain't tried 'em yet. Jacket's real light, seems alright. Sweater's okay, not super soft, but does the job for the price.

Quince is a pretty good company overall. I bought a few things from them and liked everything. The prices are fair and the quality is decent. I got linen shirts, a dress, and a wool coat, and they all lasted well. I exchanged the coat for another color without any trouble. Some people complain about slow shipping, but I don't mind waiting.

This company is legit, but Quince can be kinda hit or miss. I bought from them a few times. Shipping seems sketchy, maybe 'cause they use different places to ship. Packaging always different. Best thing I got was bamboo sheets, worst was waffle towels. Felt cheap, too thin, too costly. Silk stuff feels good, but stitching on skirt and dress looks cheap. Got 3 alpaca sweaters, all started pilling after a year, unlike Everlane's, which are better. Never had probs with returns, but shipping's always a prob.

Shipping was fast, but the items came in a plastic bag that had holes in it. Be careful, they charge for returns, and they didn't tell me when I asked about it. I ordered multiple items, now it will cost me to send them back. I won't buy from them again. Also, they don't pick up the phone when you call them, and when you try to return items on the website, they automatically give you store credit, which seems suspicious.

It has been a chaotic experience. Initially, they sent the wrong item twice, and I had to provide photos of the incorrect items received. Then, a second time, they shipped the wrong item. Finally, the correct item arrived. However, they are now alleging that I returned only one item when, in fact, I sent back four items. They're even claiming that the shipment containing four items had only one, an item that was never delivered, either by mistake or otherwise! It feels like there are so many errors that it's bordering on madness. Is there an intention to abscond with $300 worth of my items? On the positive side, the quality of the products is good, and their customer service is polite. Nevertheless, this has become excessively time-consuming. I sincerely hope they can resolve this issue in a satisfactory manner for me.

I've been a loyal Quince shopper for four years now, and I must say my experience has been quite smooth. Returns, refunds, and credits have never been an issue for me. The customer service team is always prompt and helpful, which I appreciate. Additionally, I've generally found the product quality to be top-notch.

I have a soft spot for quince products, but lately, I'm quite puzzled by their shipping process. The issue seems to be that they send you a notification stating that your order has shipped, but then the tracking information doesn't update for what feels like an eternity, typically around a week. This is rather disappointing, especially when their shipping used to be quick and dependable.