Read 5 Real Customer Reviews of Burlington.com

Reviews Summary

Burlington.com has a 2.2 - star rating from 5 reviews, indicating a low level of customer satisfaction!

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About company

Burlington Stores, Inc., a Fortune 500 company headquartered in New Jersey, is a renowned off-price retailer with net sales reaching $8.7 billion in Fiscal 2022. The company's common stock trades on the New York Stock Exchange under the ticker symbol “BURL.” Operating across 46 states and Puerto Rico, the company boasts 933 stores under the name Burlington Stores as of the end of the first quarter of Fiscal 2023. Shoppers at Burlington Stores can explore a wide array of in-season, fashion-forward products at prices up to 60% less than those of other retailers. Their offerings encompass women’s ready-to-wear apparel, men's fashion, youth clothing, baby items, beauty products, footwear, accessories, home goods, toys, gifts, and outerwear. Burlington Stores is a go-to destination for budget-conscious shoppers seeking quality products at discounted rates.

Key Details:

Location: The company is headquartered in Burlington, New Jersey, United States.
Founders: Burlingtoncoatfactory.com was founded by Monroe Milstein.
Foundation Date: The company was established in the year 1972.

Customer reviews

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(4.0)

Good store

by Micha April 13, 2024

Good store, but da changin rooms close at 6:00 pm!! Dat's crazy - makes it real hard for workin peeps to try on clothes.

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(1.0)

Absolutely appalling management

by Anonymous March 19, 2024

Absolutely appalling management policy at the Burlington Hotel! I'm a frequent customer from Worthing and have been patronizing this establishment for months now. Generally, the staff are quite pleasant, and my friend and I usually have a good time. However, my recent experience left me astounded. I simply requested a refill of hot water for my pot of peppermint tea, which, mind you, already comes at an exorbitant price of around £3.75 for a minuscule pot. It's a basic expectation to receive water in any hotel, isn't it? But to my dismay, the duty manager displayed resistance and rudeness towards my request. It's evident that they're keen on maximizing profits from beverage sales, constantly pushing customers to buy more. Yet, they couldn't spare a bit of hot water for me, which I find utterly petty and disappointing. This incident marred what was supposed to be a pleasant afternoon for my friend and me, leaving me quite stressed after a challenging week.

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(4.0)

We purchased a complete Burlington

by Hayley February 27, 2024

We purchased a complete Burlington downstairs WC from Victoria Plum, and our overall experience with them was quite disappointing. Unfortunately, a part of the toilet broke within the initial months of use, and reaching out to Victoria Plum through emails proved to be a frustrating ordeal. After persistent attempts, when we finally received a response, they attempted to charge us a hefty £90 for the replacement part. In contrast, when we contacted Burlington directly regarding our unpleasant experience, they swiftly responded within a day. Remarkably, Burlington acknowledged the inconvenience we faced and promptly offered to send us the required part free of charge. This level of customer service from Burlington was noteworthy. Given this experience, we are inclined to bypass the intermediary and directly approach Burlington for any future purchases.

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(1.0)

Absolutely horrendous customer service!

by Kenny K October 9, 2023

Absolutely horrendous customer service! I had the unfortunate experience of dealing with Debbie, the so-called manager at the Burlington store in Mentor, Ohio. To put it bluntly, she is incredibly unprofessional and should not be in a managerial role. I'm not the only one who has noticed her behavior; other customers have also voiced their complaints about her rudeness and lack of professionalism. I'm baffled as to how someone like her is still employed, let alone a manager! When I asked for the corporate number, she dismissively told me to "Google it" and then hung up on me. I've decided that I will never set foot in that store again, and I'll be calling corporate first thing on Monday at 9 am. This kind of service is simply unacceptable.

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