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  • Colton G. reviewed
    Expedia.com

    Changing a nonrefundable sounded tough, and it was. I tried to cancel after the hotel confirmed they could not honor a view request, then both sides pointed at each other. Support answered after a wait, polite but firm about the policy. I eventually got a partial credit via a policy exception, which helped. The explanations were clear, just very policy-heavy. Next time I’ll pick a flexible rate, lesson learnt the annoying way.

  • soren hughes reviewed
    Busbud

    Paid for two seats after comparing operators and got confirmation right away. The bus company later shuffled coaches, and my seat changed without warning. I wrote Busbud and they checked with the operator, then offered a choice to keep traveling or cancel per policy. I kept the trip. Communication was a bit slow, but they did resolve it. Ticket delivery was instant and the QR code was accepted by the driver.

  • Louis St John reviewed
    Guest Reservations

    For a sold-out weekend, this site did exactly what I wanted. I saw live availability across a few brands, paid, and got a confirmation in minutes. The hotel recognized the reservation without any drama at check-in. I did notice the final total ran higher once taxes and their fee were included, compared with a member rate I saw later. That sting was real, but the alternative was no room at all. For crunch dates, the convenience made sense to me.