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  • Lawrence reviewed
    ArrowLift.com

    I had a pretty rough experience with Arrow Lift. Their technician came over to fix my residential elevator, but somehow left it worse than before. Now, one of the doors is stuck shut, which is a huge problem for accessibility. You’d think they’d rush to fix their mistake, but nope—it’s taking them three whole days to come back. Meanwhile, the door’s still locked, and I'm stuck dealing with the mess. Trying to get help from their customer service has been a nightmare. Every person I talked to acted like it wasn’t their problem, and Kelsey, the manager, was especially rude. She really shouldn’t be talking to customers like that, especially when they’re the ones who messed up. If you need any accessibility equipment, do yourself a favor and look elsewhere. Arrow Lift just doesn’t seem to care.

  • Kathy Ferguson reviewed
    CozyEarth.com

    Cozy Earth was one of my worst online shopping experiences in a long time. I bought four pajama sets for Christmas (XS, S, M, L) and every single one was absurdly small. Not “runs a little small” — wildly mis-sized across four different people. We all traded up a size, so I only needed ONE simple exchange (XS for XL). Customer service flat-out refused because it was “past 30 days.” Meanwhile, Cozy Earth promotes a 100-day return policy — but the second I tried to exchange pajamas, they suddenly claimed that only applies to sheets. That’s not “premium service,” that’s a bait-and-switch feel on returns and a company that hides behind fine print instead of taking care of customers. Between the unreliable sizing and the stonewalling customer service, I wouldn’t recommend Cozy Earth to anyone — especially not for gifts. If you buy their pajamas, assume you’re stuck with them.

  • Gordy reviewed
    ArrowLift.com

    I walked into the store and right away, the salesman struck me as someone who really got it. Not just the specs and features, but he truly believed in what he was selling. That's rare, right? What really caught our attention was the stairlift's rail system. It sat perfectly on the steps, like it was made just for our home. Every day, we use it without a hitch. It's smooth, reliable, and has become a part of our daily life. I never thought I'd say this about a stairlift, but it feels like a part of the family now. No issues so far, and that’s something to cheer about.