Enrolled via my utility bill, and filed a claim when the boiler quit. Call center scheduled a vetted tech, who swapped the failed valve same day. Paperwork was simple. Coverage caps were clear in the email, so expectations matched.
Submitted room dimensions on Monday and had a slick 3D layout by Thursday. Sales rep tweaked bottle counts and finish patiently. Wood kits arrived in two weeks, well packed. Assembly took a weekend, but the fit is tight and the cellar looks pro.