I am a landlord in Auburn, Washington, and I have been a paying Furnished Finder customer for over five years. I am filing this complaint because Furnished Finder is refusing to remove a guest review of my listing that contains false statements, even though I provided evidence disproving them.
A former guest posted a review claiming I failed to return her deposit, kept her belongings, and was rude to her. The facts are as follows. Her deposit of $300 was returned by Zelle. The first transfer sat pending in her own account for three weeks; when she texted me about it, I canceled that transfer and re-sent it, and she received the funds. The "belongings" she claims I kept were a package she had mailed to the house after she had already moved out. I live three hours from the property, I never touched the package, and I never met this guest in person at any point. Months after she moved out, in July of 2026, she came to the home unannounced and rang the doorbell repeatedly when none of her former housemates lived there anymore, then sent me a series of texts and calls within about ten minutes, late at night.
I disputed the review through Furnished Finder's process and offered my text messages and screenshots documenting all of the above. On October 30, 2026, Furnished Finder declined to remove the review. A platform that charges landlords for listings should not knowingly keep a demonstrably false review posted against one after being given proof.