You know, when we first connected with Arrow, it felt like a breeze. The sales rep was really attentive, listened to what we needed, and offered some solid advice. When it came to delivery, the custom rail arrived sooner than we thought, and the installation was a piece of cake—quick and tidy. The system fits snugly even on our narrow 36-inch stairway, and it works like a charm. We’re not using it every day just yet, but it’s fantastic when our older friends drop by. They find it super helpful, and it’s a lifesaver for lugging heavy groceries and wine cases. Definitely a worthwhile addition to our home!