Homeaglow

Homeaglow has claimed their business profile on Real Reviews

I've been waiting a week for cleaners to reply.

I've been waiting a week for cleaners to reply. They took my money but can't find someone to clean. Last time, the cleaner was only there 90 minutes instead of 4 hours. She didn't clean half of what I asked, yet I was still charged for 4 hours plus a $12 fee. This company is a total scam. Avoid them. If there's a lawsuit, count me in.

This company has a lot of problems.

This company has a lot of problems. I've been signed up for five months and only had three cleanings. The last one was rescheduled last minute, costing me extra money. They've cancelled on me over 10 times and won't give refunds, only credit.

AI is the sole customer support.

AI is the sole customer support. They should employ a few humans to tackle concerns. Cleaners seem inexperienced; it's more of a side gig for them. After 4 appointments (2 no-shows), I canceled despite an extra $198 fee.

Total Scam

Don’t fall for their propaganda! They lure you in with their special of 19.99, but when it is all said and done, you end up paying $150.00. And even when you cancel the service they keep billing you $50 every month. Don’t be fooled like I was. Total bait and switch!

Eliza was great!

Eliza was great! She showed a lot of energy and took charge of the task right from the start. Eliza’s approach was very hands-on, and she didn’t need to be watched. She stayed focused and never got distracted by her phone, which was really impressive. It was clear she enjoyed the work she was doing, and her smile was proof of that. Overall, Eliza did a wonderful job, and I’m glad to have had her help. A real positive for Homeaglow! Thanks so much!

Adriana did a great job.

Adriana did a great job. She was easy to talk to even though we had a language gap. She was very professional, asked about my needs, and made sure she met them. She checked her work before leaving to ensure I was happy with it. I didn’t give a 5-star rating because I thought all cleaning supplies would be supplied, but I had to provide paper towels and trash bags myself. Still, the service was very good.

Erick was really helpful!

Erick was really helpful! Five stars feel too low for his work. His focus, politeness, speed, and drive made a big diference. He worked hard to make sure things were right, and I’m very pleased with how it turned out. My friend also noticed his great work and now wants to book him too! Erick has raised the bar, and I’ll be requesting him again. Strongly recommend!

Tracy did a great job!

Tracy did a great job! She’s very detail oriented, quick, and thorough. She’s also very friendly and nice. I liked that she didn’t just dust things off, she actually cleaned everything from top to bottom! Our downstairs space feels so fresh and clean! After trying several cleaners, we’re glad to have found Tracy and we’ve arranged a regular schedule with her!!

After an unexpected water leak messed up

After an unexpected water leak messed up our floors and walls right before our daughter’s first birthday, our house was a real mess. Taryn showed up right on schedule and did an excellent job fixing every room. By the time she left, the place looked great, and we felt much more relaxed. We’re planning to book her again after the party! Highly recommend!

Charlissa did a good job!

Charlissa did a good job! She contacted me ahead of our appointment to introduce herself and check if I wanted to use my own cleaning supplies or hers. After looking through the house, she started cleaning everything carefully. Not only was Charlissa detailed in her work, but she also showed professionalism, kindness, and a friendly attitude.

Constance,

Constance, I just wanted to say how happy we are with the cleaning you did in our house. With our two-year-old’s toys everywhere, it often feels like a small mess in the playroom. But you made it into a tidy and organized area! Every part of the house looks great, and the playroom is really impressiv. Thank you for your care to deta.

Lyssette is great at her job, quick

Lyssette is great at her job, quick, and cares about the little things. She did a really good job – my home looks better and feels more fresh. She completed the tasks I needed ahead of schedule, and even asked if there was anything else she could do with the remaining time. I would recommend her and would hire her again.

Mayara did a good job at our home

Mayara did a good job at our home, which is big and always busy. She noticed many small things, even leaving fun surprises for us, like our paper towel folded into a ghost for Halloween! We can't say enough about her hard work and the results, and we will surely be working with her again regularly. Thank you Mayara!

Tiana did a great job!

Tiana did a great job! She was profesional, paid attention to details, and really put in extra effort to make sure everything was very clean. My home looks amazing! She’s fast, nice, and clearly cares about her work. I highly suggest her services to anyone who wants high-quality cleaning. Thanks, Tiana!

Raysa did a great job!

Raysa did a great job! She was the third cleaner I’ve hired through Homeaglow and clearly the best. She was very detailed, even cleaning inside the oven and under the barstool legs during a regular clean. She also worked the whole time she was scheduled for, which was nice (the others didn’t do that).

Alise was great.

Alise was great. She and Whitney, a trainee, were really nice and made our first time with a house cleaner easy. Our home looks fantastic, and I'd love to have Alise return. She's pleasant, skilled, and puts effort into her work. Thanks to Alise and Whitney for making it all nice.

Did a great job cleaning my home.

Did a great job cleaning my home. Was very detailed and made sure to know my exact needs. She was clear in her communication before the visit and I knew what to expect! My children were home and she was kind and patient!!

The service was on time and the

The service was on time and the communication was clear, with updates on when to expect her. I arrived home after work to a very clean house. I'm really happy with the result!

Jaklyn did such a great job with our house!

She is very detail oriented and efficient, not to mention super cool and friendly and sweet with our dog. I recommend her 100%. Thank you Jaklyn, feels like a new house! :)

Cedric was truly great!

Cedric was truly great! He took initiative, asked for clarifications when necessary, and was flexible with minor adjustments. We will definitely work with Cedric again.

I finally convinced my older parents to try

I finally convinced my older parents to try a cleaning service! They were really pleased with the outcome. Very skilled and simple to work with

Robbie was so helpful.

Robbie was so helpful. She made a huge difference in getting things done! I'm excited to keep moving forward and get my apartment organized.

Shae was amezing.

Shae was amezing. She was so nice and pleasant to talk with. She did a great job. I'll recommend her to everyone I know.

Fantastic job!

Fantastic job! We were really content with the cleaning done and the way Iesha restored our rooms to livable space.

The dusting in my bedroom and on the dining

The dusting in my bedroom and on the dining room table with photos, as well as on the bookshelf in the living room, was missed. I have photos available if needed. The vacuuming was good, but the coffee table in the living room wasn’t moved or cleaned underneath. Courtney did well in the bathrooms and with the vacuuming. The kitchen was okay. I understand she was stressed because her partner didn’t show up, and she was running late. I totally get it. No problem. I hadn’t vacuumed in 3 weeks because of shingles, so that probably took extra time. I understand, but I would appreciate it if these things could be addressed next time. Thanks.

I work fer HomeAglow and would just love

I work fer HomeAglow and would just love t'file a lawsuit fer loss of tips due t'th'company charging me t'transfer my tips to me bank account. Bein' falsely charged refund costs from jobs that I 'ave actually cleaned. Bein' paid properly from this company is a joke. I work 'ard and do good work fer me clients and am not paid fairly at all.

Solid effort overall, but could

Solid effort overall, but could improve time management instead of focusing on less important tasks like overly thorough dusting.

After perusing some of the reviews

After perusing some of the reviews, all I can say is, wow, there seem to be quite a bunch of entitled, privileged, and, dare I say, ignorant people out there. Did some honestly expect a house cleaning for a mere $19??? And for those who complain about the $49 monthly fee, oh my goodness, that's still way cheaper than what I've paid other cleaners in the past. It's usually more than that per hour!!!! Clearly, some people might not have a clue about the cost and effort that goes into cleaning a house. Like someone else aptly said, "You get what you deserve."

The company has been a bit of a

The company has been a bit of a challenge for us. Our cleaner is consistently tardy, sometimes by several hours, and there's a complete lack of communication from the company regarding delays. It's only when the cleaner finally shows up that things go smoothly. However, this inconsistency makes me uneasy about relying on them for special occasions.

Complete rip-off

Saw their constant ads on TV and decided to try them because I'm in a wheelchair and it's hard to clean my apartment by myself. For the kitchen, I said, "All I want done is the sink, microwave and floor cleaned." She spent 2 hours washing my dishes, that were already clean, and never touched my dirty microwave. Didn't touch the inside of my fridge (even though she reached inside and grabbed a pop so she had to see it needed some wiping. Their website mentions wiping down the inside of the fridge). Didn't have to vacuum because I did that before she came over here.  Didn't have to clean my stove as I got a brand new one just that morning.  Didn't have to spend time dusting anything in the bedroom or living room as I told her not to worry about it.   What I'm most upset about, though, is I told her my main priority was my bathroom as it's next to impossible for me to clean from my wheelchair.  The bathtub walls still had some soap scum on them and the soap holder attached to the wall wasn't even touched and had gunk all over it. The one thing I can do myself is my dishes.  I did not pay someone to come over and do that.  I paid for someone to come over and clean the stuff that I can't, especially my bathroom and microwave, yet she spent a ton of time cleaning my already clean dishes instead when I told her not to worry about them. I even tipped her $20 when she left before checking if she actually did what I asked because I just assumed she did. To make this 10,000 times worse, when I left my review on Google, I noticed lots of people report about getting scammed. Guess I should have read those first. Lots of people said they were automatically signed up for a membership and if they tried to cancel it, got hit with a $200 fee. They charged my card another $49 the day after my “cleaning.” I want to know how/why the owner of this place isn't in jail and the company isn't shut down...especially since they are doing this all over the country. I reached out to the company 10 times about this but never got a reply.