If I could give them a negative score
If I could give them a negative score, I would. I'd classify them as high-order scammers, using bait and switch tactics to trick good people out of their money. What's truly infuriating is that you don't find out about the membership fee, a whopping $49 a month, until AFTER you've purchased a reduced-cost voucher. To make matters worse, you might end up with a cleaner who's beyond awful, and you wouldn't even trust them to come back and do the job properly. This cleaner barely paid attention to the time, shorted me by over 4 hours, and did the absolute minimum in my house. When I complained to Homeaglow, their response was basically to tell me to take it up with the cleaner. That's a big "no." I even gave them a chance to make it up, and the new cleaner changed the time and date within two days of the assignment. We got close to a new date, and she wants to change it again? Nope. We're done. And to top it all off, when you try to cancel on their site, you can only click a box saying you agree to pay $299 for the value of what you were provided. But I wasn't provided ANYTHING of any value, so that's another big "no." The California State Attorney General is pursuing a class action lawsuit, and their BBB rating is a sad 1! So, do yourself a favor and stay far, far away.
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