Reviews Summary

SleepNumber.com has a 3.5 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
3 Reviews
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1 review
3 stars
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1 stars
2 Reviews
Rating (1.0)

About company

Sleep Number is pioneering a new era in sleep technology, centered around holistic wellness. Their transformative smart beds have become synonymous with proven, high-quality sleep experiences. Having positively impacted over 14 million lives to date, Sleep Number is on the forefront of revolutionizing how people approach and achieve restful sleep. The brand's commitment to advancing sleep science is evident in their continuous innovation, aiming to enhance the well-being of even more individuals in the future. As a trailblazer in the industry, Sleep Number remains dedicated to improving the overall quality of sleep for a healthier and more rejuvenated life.

Key Details:

  • Location: The company is headquartered in Minneapolis, MN, United States.
  • Founders: SleepNumber.com was founded by Robert "Bob" Walker JoAnn Walker.
  • Foundation Date: The company was established in the year 1987.

Customer reviews

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(1.0)
major letdown
by CateTate

major letdown! 😞 Been a loyal Sleep Number customer for years, but their customer service for returns is just a headache. Grabbed a $400+ spare part, turns out it's a no-go, and they won't budge on the return. Even tried escalating, but the supervisor slammed the door shut. No mention of this non-return policy anywhere when I bought the thing. Having to sift through warranty disclaimers for return info? Not cool. Planning to upgrade beds, but this fiasco might just steer me elsewhere. Bummer!

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(5.0)
The company's customer service is really good!
by Esolc

The company's customer service is really good! Whenever I've interacted with their staff in-store or over the phone, I've always been happy with the service. Recently, I had to get a replacement part. I began by using the chat feature in the app and got connected to someone who quickly sent out the replacement. The help videos in the app made it really simple for me to replace the part on my own.

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(1.0)
Dropped a hefty $5000+
by David C

Dropped a hefty $5000+ on a base C2 mattress, two sets of sheets, and the whole setup turns out to be a flop – like an air mattress gone rogue. Called to return the disaster, but surprise surprise, only the mattress is up for grabs. Stuck with a useless base and sheets that don't fit anything else. And the cherry on top? A $249 pick-up fee, no way around it. Total scam alert!

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(5.0)
Local store vibes on point!
by Beth H

Local store vibes on point! 🏬 Checked out the new features, and the place was spick and span, super comfy. Sales squad? Helpful and friendly, making the whole experience a breeze. Plus, they pulled off a bed delivery magic trick in just 6 days. Now, that's some top-tier customer service!

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(5.0)
We visited to check out the buzz and ended up buying new beds.
by Mike

We visited to check out the buzz and ended up buying new beds. The sales rep was quite helpful and clear. The delivery and installation went smoothly, and I liked that the sales rep checked in multiple times after our setup. Overall, a good experience!

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(4.0)
The company has nice split king beds
by Anonymous

The company has nice split king beds, letting us control each side. Only prob is they say don't dismantle before delivery, but when they come, they rush us rudely to take stuff apart.

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