I was so excited to use my Horizons EX-59 Elliptical! It's a little pricey so my family got me one as a gift. My husband and I put it together easily on 8/30/25. I use it 4 days a week. The first week I noticed a small squeak (right side) that has gotten louder and progressed to both sides. I registered the product so I thought customer service would be helpful. After contacting them and giving them the additional information they requested I was told that they could not assist me, that the warranty is invalid because I did not have the original sales receipt. What's the point of registrating the product? The machine works (loudly) and that's the only reason I gave them 1 star.
