Gifted a mid-tier box to my niece. Ordering was super straightforward with a gift note, and the confirmation explained when they usually dispatch. The package arrived a bit later than we hoped during a busy month and a couple of cookies were crumbled. I emailed a photo and customer service replied the next day, offering a small replacement pack which they sent promptly. The booklet was the star, with games that kept everyone at the table. Good curation, with shipping bumps managed decently.