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  • Elodie T. reviewed
    Cotton Traders

    I had a question about a click and collect order that showed as ready but I couldn’t find it. Called the store and they located it within minutes. The team held it at the counter and the pickup was painless. Professional and helpful, just what I needed on a lunch break.

  • Chloe Cameron reviewed
    Diamonds Factory

    Ordered a custom band with engraving after a showroom visit. Communication was friendly and the spec sheet they emailed helped me double check details. Production ran a bit long compared to the estimate, which had me checking the tracker more than I’d like. Support answered promptly and confirmed a new ship date. Courier delivery was secure and the finish looks great for the price. The engraving is crisp, size was slightly tight but they offered the complimentary resize. Value is there, just expect timelines to flex with made to order.

  • Diego K. reviewed
    Shop LC

    My order mentioned a bonus gift during the show, but it didn’t arrive. Support apologized and gave me a small credit, saying the gift had sold out. The main item was fine and I kept it. It’s a minor thing, but the expectations in the show matter. I’ll double-check cart details before I checkout next time so I’m not surprised.