I built a simple solitaire online, paid by card, and followed the sizing guide. It came a half size off. Annoying, but the complimentary resize offer eased the sting, though I had to ship it back at my cost. Support was polite and set expectations on turnaround. The stone itself looks clean and bright, and the band weight is decent. Delivery arrived within the tracking window, packaging was sturdy. Mixed feelings, honestly. Good value, but I wish the first fit had matched the chart without the extra back and forth.