I tugged the side zip on a dress and felt it snag, not broken, just flimsy. That was my sign to return it. The rest of the order was cute, but that one piece didn’t pass the feels-sturdy test. The return window and instructions were clear, and I used the boxless drop-off. A small fee was taken, which I expected. If you’re shopping during a big promo, check stitching before you tear the tags.