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  • simmons niamh reviewed
    Anonymous Copenhagen

    The boots looked even better in person and I could wear them all day from the start. I did consider exchanging for half a size, but the return label from my country wasn’t free and it made me pause. Ended up keeping them and I’m happy with the choice. Craftsmanship is there, the toe shape is clean, and the heel feels sturdy. Would love friendlier return costs outside the EU.

  • Cole Jones reviewed
    Zulily.com

    I grabbed a jacket, got the confirmation, then a day later received the sorry-we-canceled email. That was a bummer. Refund processed back to my card after a short wait. The app is addictive with all the new drops, but sellouts happen. I still browse, just expect the occasional miss when something is too hot. Not angry, just mildly deflated. When it works, it’s great. When it doesn’t, at least the refund closed cleanly.

  • A. Barrett reviewed
    North American Jackets

    Asked support about returning a jacket that landed too snug despite using the size chart. The first reply pointed me back to measuring tips, which felt a bit canned. After two follow-ups with photos, they offered options, including an exchange path that required more steps than I hoped. In the end, I went with a local alteration and it turned out fine. The pieces look great on screen, and most of that holds in person, but I’d plan extra time for fit checks and be ready to push for clarity.