They did a site visit, measured access, and walked me through power requirements without jargon. Delivery day was tidy and quick, commissioning took under an hour. Follow up email had water care steps and links, which saved me from newbie mistakes.
Finally, a kids app that doesn't make me babysit the skip button. The catalog is squeaky clean, which I adore. Login on our TV glitched once and I rolled my eyes, but support nudged it back. I'm keeping the sub.