Do not waste your money on Wonderbox.
Our family gave us a Wonderbox for Christmas to attend El Mago Pop show in Barcelona. Before purchasing, they specifically asked at the point of sale about ticket availability and were told that we simply needed to open the box and select the tickets online.
Once we opened the box, we discovered that there was no availability at all for the show. We returned to the shop immediately, where the same Wonderbox employee admitted they could do nothing because the box had already been opened, but assured us that the ticket pool would be refreshed every two months.
We waited until February 1st, as instructed. There was still zero availability through the website. At that point, we contacted customer service to request either valid tickets for El Mago Pop or a refund.
It has now been 12 days of emails, automated replies, chatbots, and inconsistent responses from different agents. We have received no solution, only excuses and repeated refusals to process a refund for a service that is clearly impossible to use.
Selling a product that cannot be redeemed, refusing refunds, and hiding behind automated customer service is unacceptable. This is misleading at best and abusive at worst.
We are now forced to escalate the matter through official consumer protection channels.
Avoid Wonderbox unless you are prepared to lose your money.
