The personal attention we received, not only from Pedro but also from those who answered the phone was exseptional! Whether I spoke to Shimera (sp?) or Nick and mentioned I had been working with Pedro, each offered to see if he was available and when he wasn't, told me he'd call back as soon as he was off the call he was on and he did - in moments!! When I purchased the earbuds most compatible with a laptop, Pedro sent me a link to the order form and made sure it was the model with the correct dongle. He had told me I needed to make that choice, but I realized after placing the order, I had not indicated that I need the A model. Called back and spoke with Melanie who checked my order and saw I wasn't asked to choose between A and B as Pedro had taken had already made the correct choice for me! Everyone was so genuine and sincere. The buds are working perfectly, and I let friends know what wonderful people Pedro, Shimera, Nick, and Melanie were to deal with!
