Booked a pickup window, tossed my stuff in the labeled bag, and the courier grabbed it right from the lobby. In the app, I set preferences for detergent and folding style, which stuck to my profile. The status updates were reassuring and the turn-around fit my schedule. Payment is hands off, receipts are itemized in the dashboard, and I like that I can set a recurring night if I want. Clothes came back clean, folded consistently, and ready to put away.