The company's performance is deeply disappointing. It appears to operate dubiously, relying on an unreliable third-party delivery service. Absence of tracking information, no signature confirmation, and missing packages reflect an alarming lack of transparency. Despite addressing the issue with customer service, the response was unhelpful, with an unsupported claim of an earlier delivery. Seeking a refund proved futile. Caution is advised; engaging with this company seems to invite frustration and dissatisfaction.