Purchased an ottoman bed and for assembly, 2 Asian guys arrived and noisily assembled the bed speaking in a foreign language so I had no idea what saying, I gave them both a cold drink as a very hot day and left them to it. Once they left I inspected the bed and noticed ALL the ram locking nuts were loose, just placed on first thread of bolt, also the 2 divan connecting bolts were also loose. On further Inspection I noticed the ram side brackets were drilled into the wood and not secured into the provided steel inserts, the centre bolt were also missing.
I contacted Beds.co.uk immediately to report the issues and my concerns that it is not assembled correctly and the Ram brackets were not supported as designed and screwed into the wood, one bolt actually protruding from the side of the bed into the material. I was concerned over time and operation the bolts would split the wood.
Shaby who I dealt with stated he would send someone out to inspect. A couple of days later 2 individuals arrived and tightened the screws, they would not touch the ram brackets as stated they come pre assembled, they said they had received a number of complaints regards the ottoman beds including lifting with people on the bed!
I contacted SAHaby again to discuss a resoloution and to return the bed - he refused to do so, I referenced the consumer rights act as the bed is defective but he continually refused to do so - after many e mails he offered £30 as a settlement to keep the bed - I refused and again referenced the law but he again refused to refund.
I am now reporting Beds.co.uk to trading standards and commencing action to reclaim my money, either via my bank section 75 or small claims court.
Avoid this company at all cost - they even refused to honour the 3 year warranty as displayed on their web site. BE WARNED - AVOID AT ALL COST - GO ELSEWHERE.
THE BED IS A SAFETY RISK in case of failure, collapse of the supporting ram securing brackets.
