The item I ordered did arrive, and it did get shipped. However, I was unaware it was coming from another state. This made me feel a bit uneasy since there were several bad reviews about this company online. I kept an eye on my tracking info, and they provided updates regularly, which made me feel better knowing there were actual shipping records. In general, it seems reliable, but you need to be patient. I can’t comment on other experiences since this is the only order I’ve made with them.