I ordered a small device which promised, according to their website, to safely and effectively remove wax from the ears. My doctor, an ear specialist, warned me that this device was NOT safe to use. I reached out to Inspire Uplift CEO, Aaron Wallace and was shifted around to various customer service "people". I suspect that they use AI bots as their "customer service team" because the responses I received to my repeated question on how to return the item made no sense at all. Be forewarned! Inspire Uplift does NOT stand behind their products or treat customers in a helpful and ethical manner.