I had a troubling experience during my recent stay in Buenos Aires, which left me feeling uneasy. When I arrived at the building, the porter directed me to the service elevator. As a black man, this felt off, especially since other guests, who weren’t black, never mentioned anything like this. When I reached the right floor, my host didn’t open the door, claiming he fell asleep. I was stuck outside, talking to Airbnb support for hours before I got any real help. Even when I left at 6 a.m., the porter didn’t acknowledge me. Airbnb said the host violated their guidelines, but they didn’t address the porter’s actions. It’s frustrating when companies say they have a non-discrimination policy but fail to be transparent about their investigations.
