Asked support about returning a jacket that landed too snug despite using the size chart. The first reply pointed me back to measuring tips, which felt a bit canned. After two follow-ups with photos, they offered options, including an exchange path that required more steps than I hoped. In the end, I went with a local alteration and it turned out fine. The pieces look great on screen, and most of that holds in person, but I’d plan extra time for fit checks and be ready to push for clarity.