I bought 3 pairs of their cloud slides. When they came, they were too large. I reached out for a smaller size and to swap them. I was ready to pay for return shipping. They refused. They told me to “gift” the shoes and order new ones. I said no. They kept saying I could buy more pairs for 16.95. This only works if you buy many pairs. They said sending back each pair costs $10-15, even tho there’s a local Gardena, CA address on the box I got. They want to take shipping fees from my refund even though my order was over $60 and had free shipping. This company is really bad.