I misjudged sizing on the first try, but the exchange form was simple and the replacement pair feels fantastic. Light, springy, no rubbing. The email replies were kind and clear, and they set expectations about their warehouse timeline. Payment posted correctly and I got tracking for both legs of the swap. I wear them for grocery runs and walks with the dog. Not fancy, just comfy and easy to live in. I’m pleased I stuck it out through the swap.