Made an account with email only, no hassles. Navigation felt clean with filters that actually work. Added two items, used Apple Pay, and got instant confirmation. Simple.
Requested the mailer, packed two broken chains and a ring, and tracked it easily. They called with a quote tied to karat and weight, which matched my expectations. I accepted and had ACH the next business day. Courteous communication throughout.
Signing up for the newsletter and member forum was easy. The event calendar and sizing guides for vintage clothes are handy. It feels like a real community hub.