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  • Matthew L. reviewed
    Walk London

    Loved the look of the Chelsea boots, but the fit ran narrow on my foot. I initiated a return and exchange. The process worked, but the turnaround stretched longer than I expected during a busy period. Communication stayed polite, just slow. The new size is better and the quality feels solid for the price. I’ll shop again, with the caveat to allow extra time for returns around launches or seasonal drops.

  • Talia Keenan reviewed
    AKIRA

    Loved the denim jacket look, but the wash ran a bit different in person. I considered sending it back, then saw the store credit return policy and decided to keep it. Shipping was fine. I felt slightly boxed in on options. Fashion is on trend, policies are tighter than some rivals.

  • eleanor burke reviewed
    Myer

    Placed a mixed cart of homewares and kids’ items and chose standard delivery. Dispatch emails were prompt and tracking accurate. Everything arrived in one go with no dents, which was a relief. The range is why I buy here. When I did need to switch a size, the store helped quickly. What stood out was the communication and how easy it was to keep tabs on the parcel without refreshing a dozen times.