RockHer.com

Rockher is absolute wonderful! The communcation during the entire process was excellent and my ring is beautiful. I recieved my order in a very timely manner as well.

First of all, she absolutely loves the ring! You can clearly see it's not just mass-produced. It shows quality and she likes it. When I showed her the RockHer website and process she really liked it!!!). I also wanna compliment the customer service team for good communication and helping me during the nerve-racking decision of buying a ring online. I used my own diamond and the process was seamles! They even provided insured overnight shipping each way so I didn't have to worry about getting the diamond to them. Overall a great experience.

RockHer is greeeat! My husband got me a diamond from them for our anniversary. They were easy to work with and the diamond was packed nicely! The diamond looks even better than I thought!

So far my experience with RockHer has been nearly perfect. Not only am I getting a diamond and band that is of good quality... but getting it at a much better price than a local realtor. The service provided has been excellent. I knew mostly what I wanted going into my search but having an expert (in my case Michele) walk through the finer details made for a much more comfortable buying experience. She was professional yet very friendly and quickly provided everything I was looking for, including the GIA reports on all the diamonds I was interested in. Even after purchase, she has been a great help, ensuring that I placed my order exactly as I wanted (you can never have too many sets of eyes looking over your most important purchases!). I'll update this review after I receive the ring I have ordered... but so far, it seems this is by far and away, the best place to buy from!

I real liked my time with Rockher. Had a 1:1 talk with a gem expert and got asscher cut earrings to match my ring. I wanted E VVS2 quality and got what I asked for. The price was good too, only 1/2 of what others wanted. Will come back!

Had a really great time with RockHer! Shipping took a bit, but the quality and price beat anything out there! Quick responses, awesome packing, and shipping choices. RockHer is my go-to from now on.

My experience with Rockher has been absolutely the worst - undoubtedly the most unsatisfactory encounter I've had with any merchant. We purchased two oval diamonds from different merchants before our engagement, and while one proved to be cooperative and customer-friendly, Rockher has been nothing short of a nightmare. Attempting to return a product has become a convoluted ordeal with Rockher. Despite diligently adhering to their "return department's" instructions, which incidentally seems to operate under various questionable aliases like Caroline Rockher and Michael Rockher, my efforts have been met with blatant refusal and an unjustified withholding of nearly $6,000. Their rejection revolves around the absurd claim that I failed to comply with their return policy due to reusing the original shipping box - a practice I had previously executed with another merchant without issue. To compound matters, Rockher's communication tactics are dubious, with emails originating from different names and signatures. The return department allegedly approved my return, only to later insist that the diamond was not included in the package, providing no substantiating evidence. Requests for the promised video footage of the purported opening of the package on camera and details of FedEx's investigation have been met with uncooperative silence. What's more, Rockher has the audacity to shift blame onto me for meticulously following their return instructions, issued via email. When confronted about the lack of clarity in their policy, which is conspicuously absent from their linked "shipping & returns" page, they dismissively admitted ignorance of California regulations. Despite being made aware of their legal shortcomings, they callously rejected my refund, leaving me no choice but to engage my credit card company and a consumer protection lawyer in a battle against Rockher. I strongly advise anyone to steer clear of this company at all costs. Their disregard for integrity, customer satisfaction, and compliance with regulations is reprehensible, and I firmly believe their operation poses a significant risk to consumers.

Rockher consistently delivers quality diamonds at competitive prices. Having purchased four diamonds, ranging from 2.71 to 6.25 carats, I've found their offerings to match those on other popular sites, often at a substantial cost saving. Their shipping process is efficient, utilizing FedEx with a signature requirement and impeccable packaging. The inclusion of thorough documentation, including certificates and appraisals, adds to the overall positive experience. While I haven't tested their return policy, the assurance of a reliable process further contributes to the trustworthiness of Rockher as a diamond provider.

I've made four diamond purchases from Rockher's website, and each experience has left me completely satisfied. Then I acquired a substantial **** carat diamond that was listed on multiple sites, yet Rockher offered the best price. The diamonds consistently arrive promptly, well-packed, and accompanied by certification from IGI, along with an appraisal for insurance. With competitive prices, reliable delivery, and thorough documentation, Rockher has proven to be the go-to store for diamond purchases. Highly recommended for those seeking quality diamonds with transparent certification and excellent service.