Reviews Summary

Joancee.com has a 2.7 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
2 Reviews
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Rating (1.0)

About company

Joancee® Jewelry, a renowned trademark, operates warehouses across numerous countries, serving a diverse clientele worldwide. Recognizing the importance of quality design, Joancee respects customers' sentiments and desires for excellence. The brand's commitment to personalization is evident in all their jewelry, offering engraving options to enhance the individual touch. With a rich history of crafting thousands of designs, Joancee seamlessly blends timeless and traditional aesthetics with modern and bold styles. Confidence in their products reflects the brand's assurance that Joancee Jewelry can transform heartfelt sentiments into tangible expressions of love.

Key Details:

  • Location: The company is headquartered in Yonkers, New York, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2016.

Customer reviews

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(2.0)
My checkout experience turned into a frustrating ordeal spanning hours across various devices
by Rachel J.

My checkout experience turned into a frustrating ordeal spanning hours across various devices. After reaching out to customer support due to persistent issues, I discovered they don't ship to NY. This critical detail was nowhere to be found on their website. The delayed response, received two days later, compounded the frustration. Clear communication about shipping restrictions could have prevented this wasted time. It's imperative for the company to rectify this oversight promptly, ensuring potential customers are informed upfront, sparing them the aggravation of a futile checkout process and subsequent customer support delays.

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(1.0)
I spent a good chunk of time, around
by Rachel

I spent a good chunk of time, around one to two hours spread across two days, and used different devices like my cell phone, laptop, desktop, and work computer, attempting to complete my purchase. After facing issues on all devices, I reached out to customer support via email. Unfortunately, it took two days to get a response, only to find out that they don't ship to New York. It would have been helpful if they mentioned this information upfront to save customers from spending hours trying to check out on their website.

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(2.0)
I purchased a gorgeous ring in July, but after just 6 months, a stone fell out
by Stephanie J.

I purchased a gorgeous ring in July, but after just 6 months, a stone fell out. Despite my request for a replacement, the company offered only a 40% coupon. Disappointed with the lack of support, all I want is my stone replaced, not just a discount.

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(1.0)
Ordered a month ago and still
by Anonymous

Ordered a month ago and still haven't got what I ordered. They gave me a tracking number but when I checked, it wasn't even real. Now I gotta call my credit card company to get my money back.

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(5.0)
Awesome rings!
by Heather

Awesome rings! I got two and they came today, really well packaged. They fit perfect and I was genuinely happy after seeing the reviews. Totally worth the cost and I'd recommend them 100% x

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(5.0)
Though it took a while
by Anonymous

Though it took a while for the stuff to arrive, it was worth it. The earrings matched the description perfectly. They're amazing and worth the cost!

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