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  • Emily Thompson reviewed
    Ziprent.com

    Our landlord used them for our apartment lease, and the whole thing was confusing from the start. We had to sign the lease in four different places, and after they gave us a move-in date, they waited until the evening of move-in day to say they still needed five days to process our information. Since we had already told our previous landlord we’d be out by then, we had to pay for an extra hotel stay. It was made to sound like the landlord was causing the delay, but by the end it was obvious Ziprent was the one not communicating properly. The people on the phone were polite and helpful, but that never seemed to lead to anything getting fixed. We almost backed out of the lease because the process was so frustrating, and now I’m upset they have our bank information. Even after the lease was signed months ago and we weren’t supposed to be in contact with them anymore, they kept sending us things; last month we were flooded with late rent fee emails even though we don’t pay rent through them, and it took multiple follow-ups to get them to stop. There were other odd issues too, and just now I got an email saying they’re running our credit check and charging me. At one point I honestly thought we were being scammed, but we’re in the apartment now, and I think they’re just extremely bad at what they do.

  • Gemma P. reviewed
    PropertyRecord.com

    I liked the instant report, no question there. But the enrollment language tucked under the button made me second guess the recurring plan. I missed that on first pass, my fault too. Emailed support, they were polite and processed a partial refund after pointing out how to turn off auto renew. The data itself was solid, just wish the sign up screen shouted the membership piece louder. Still useful, slightly irked.

  • Esme N. reviewed
    Realtor.com

    Alerts on new listings actually beat my coffee most mornings. I drew a map around the neighborhood I wanted, saved the search, and got pings that matched the filters. Scheduling an open house from the app was easy and the mortgage calc gave me a quick gut check. After I asked a question on one property, I did get follow-ups from multiple agents. Not ideal, but manageable. For browsing and shortlisting, it’s great. For inquiries, be ready for extra calls.