I paid for a yearly membership to the Spirit dog training app and also purchased extra courses, so I still had a few weeks left before my access should have ended. When I got the email about my auto-renewal coming up in August, I replied to say I would not be renewing and asked them to make sure the auto-renew was canceled. Instead of just stopping the renewal, they canceled my access completely even though I had already paid for that time. In their response, they claimed they had sent more emails, but the only message I received was that my membership was canceled. I sent three follow-up emails, checked spam, and there was nothing else there. I’m not asking for any more contact, but they should not have cut off access early when I had time left on the membership. They also keep saying they fixed it, which isn’t true, and this seems to be a pattern based on other forums. Do not contact me.