Saw a hoodie/jacket that would be perfect for my retired Marine Corps husband. Placed the order well before their "order by X date to ensure delivery bt Christmas." They claim 5 days from order time. Waited almost 2 weeks, nothing. Contacted customer support as the tracking said it was at the export facility. I began researching the company and discovered this is not a US company a few hours from my location, but an overseas company. Customer support finally got back with me and said they were working to get the package delivered, here's the tracking number. Tracking has not been updated since 12/18/2025 (it's now 12/24) and there's no package. Contacted support again and asked for a solution, as I followed their timeline for ordering. No response. So, no one is responding, I have no package, tracking shows nothing, and I am going to contact my credit card company to claw back my money. Terrible experience, and I feel scammed.
