Reviews Summary

Solid-merch.com has a 3.7 - star rating from 19 reviews, indicating a low level of customer satisfaction!

5 stars
8 reviews
4 stars
6 reviews
3 stars
1 review
2 stars
0 reviews
1 stars
4 reviews
Rating (1.0)

About company

Solid Merch is the go-to online destination for custom, top-quality apparel and promotional items for your tour, gig, or event. They specialize in producing merchandise such as tees, hoodies, bags, and custom-made vinyl records and CDs. The platform offers convenient online ordering for popular items, and for more specialized needs, offline pricing, concierge sourcing, and production assistance are available. Solid Merch collaborates closely with clients, guiding them from concept to production, ensuring the creation of high-quality products that resonate with both artists and fans.

Key Details:                                                                  

  • Location: The company is headquartered in New York, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2019.

Customer reviews

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(1.0)
Despite paying extra for packaging

Despite paying extra for packaging review, the front and back cover colors don't match the CD, deviating from my specified requirements. I meticulously submitted formatted artwork, including an eight-page booklet, only to have the company completely alter the album's color. This is a major setback for my band's commercial release, as we are now stuck with 100 CDs that do not align with our agreed-upon specifications.

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(5.0)
Tried out the express vinyl package

Tried out the express vinyl package with eco mix color from Solid Merch. The records are stunning, rocking a vibrant purple/magenta hue. Sound quality is impressive, and they showed up sooner than anticipated. Customer service was responsive with swift human assistance. Affordable pricing and low minimum order quantities make it a practical choice. Solid Merch has won me over for future use.

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(4.0)
I enjoy collaborating with Solid Merch.

I enjoy collaborating with Solid Merch. Their website is helpful for getting answers. Email and site updates are very useful. It's better than my past dealings with other providers. However, the reason it’s not a perfect score is that two of my t-shirt orders had crooked prints. It's a small issue, but since I approve the pdf proof, the outcome depends on Solid Merch to provide good results.

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(1.0)
The product I got is a far cry from our agreed

The product I got is a far cry from our agreed specifications. Despite paying extra for packaging review, the front and back cover colors don't align with the CD, deviating from my submitted artwork. The album, intended for commercial release, now consists of 100 CDs that don't meet our expectations. The color mismatch is disappointing and impacts the overall presentation negatively.

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(4.0)
Solid Merch exceeded my

Solid Merch exceeded my expectations with their impeccable service. I ordered a small batch of 100 12" vinyl, and they delivered promptly. While a test pressing wasn't included in my package, which I anticipated, it would have eased my nerves. Overall, Solid Merch did a commendable job, and I'm satisfied with the results.

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(5.0)
Opted for the express vinyl package with

Opted for the express vinyl package with the eco mix color. The records turned out stunning in a vibrant purple/magenta shade. Sound quality is impressive, and they arrived sooner than anticipated. The customer service was prompt with real human responses. The pricing and minimum order quantities were quite reasonable.

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(5.0)
I'd willingly pay double

I'd willingly pay double. However, a slight letdown with the lack of light background color options on labels and limited spine labeling. Nonetheless, the labeling and disc printing were fantastic, and the CD sound matched my submission perfectly. Despite minor suggestions, I'm definitely coming back for my next CD.

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(5.0)
Solid-Merch deserves an infinite rating!

Solid-Merch deserves an infinite rating! This company is absolutely fantastic. When it comes to vinyl, Solid-Merch is the ultimate go-to. The staff is exceptional, the product quality is outstanding, and the delivery speed exceeded my expectations. Five stars don't do justice – they're beyond phenomenal!

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(5.0)
Absolutely blown away!

Absolutely blown away! The tapes from Solid-Merch exceeded my expectations. They not only boast an impressive visual and audio quality but also arrived well before the anticipated timeframe. Crucial for meeting my label's deadlines. Without a doubt, my go-to for future tape releases.

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(5.0)
I'm delighted with my order of 50 CDs

I'm delighted with my order of 50 CDs. Many places won't accommodate such a small run, but the pricing was fair, and the outcome exceeded my expectations. I'm thoroughly satisfied with the service and quality, and I will certainly choose this provider again for my future needs.

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(1.0)
Ordered custom band merchandise

Ordered custom band merchandise, but faced disappointing print quality and size inaccuracies. Dealing with customer service was a hassle—slow responses and unhelpful solutions for their errors. Unfortunately, the overall experience negatively impacted our promotional campaign.

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(4.0)
Solid Merch performed well by swiftly

Solid Merch performed well by swiftly handling my order for 100 12" vinyl. While I understand that a test pressing wasn't included in my package, it would have eased my nerves about potential pressing issues. Despite this, the overall experience was satisfactory.

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(4.0)
Overall positive experience with

Overall positive experience with the company, but I'm a bit disappointed. I invested in project review and management services, yet the metadata on the tracks remains unnoticed. Disappointing, as I expected meticulous oversight to catch such issues.

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(3.0)
The experience was nice overall, but

The experience was nice overall, but there's an issue with the spine text being printed on the front covers. I may have made a design mistake, but I wish they had noticed and informed me beforehand. The layout in that area is a bit confusing.

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(5.0)
Truly amazed. The tapes display

Truly amazed. The tapes display impressive quality, boasting fantastic visuals and excellent audio. Surprisingly, they arrived much sooner than the initially projected timeline, a crucial factor for meeting my label's important deadline.

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(4.0)
The cassettes and packaging exhibit

The cassettes and packaging exhibit a pleasing aesthetic. However, a bit more assistance in navigating the artwork creation process would have been appreciated. It proved to be the sole challenge in an otherwise satisfactory experience.

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(1.0)
Navigating the artwork entry posed

Navigating the artwork entry posed some initial challenges, but the support provided during the submission process was noteworthy. The final product met expectations, and surprisingly, it arrived ahead of schedule.

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(5.0)
Wow, what an amazing experience!

Wow, what an amazing experience! The team was super helpful throughout the entire process. The records turned out fantastic and sound amazing!

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(4.0)
Every person we talked to was really helpful

Every person we talked to was really helpful, and the product is excellent. We got a small batch of CDs made for a special concert next month.

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