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  • Vasquez Colleen reviewed
    Upstep Custom Orthotics

    At first the orthotics felt snug in my running shoes and rubbed near the heel. I wrote in with photos, got a lable, and sent them back for an adjustment. Communication slowed for a day halfway through, which made me antsy, but the second pair landed and fits the shoes much better. Pain relief is not magic, yet I am able to walk longer without noticing my arches. Keep the original packaging if you might need a redo. The mail in process works, just be patient.

  • Louis A. reviewed
    Onyx BioLabs

    I opened the box, grabbed my phone, and scanned the QR on the vial. The COA popped up instantly with HPLC and mass spec data, which calmed my inner skeptic. Labels were crisp, net content was listed clearly, and the storage guidance matched what I expected. Everything was straightforward, no digging or guessing. For a small lab like ours, that easy access to verification is the difference between reordering and moving on.

  • Sabrina Dean reviewed
    Eden Mobility

    Warranty process moved slower than I wanted. The fault had to go through a third party and updates came in drips. Support at the store stayed polite and chased it, but the repair date slipped twice. The chair is fine now, I just wish the coordination and communication were tighter.