Bad company to deal with.
Bad company.
I have no issues with the therapist.
But the Co is difficult to deal with, the website and portal are less than sub-par, I have complained continuously to the therapist. It can be hard to find and to schedule appts. And to cancel you must talked to someone, you can't cancel or re-schedule online, or by txt or email. You must talked to someone, and if they are not available at the time you call it is your problem. You will be put on hold, transferred around and then ask if they can call you back. If you are not available at the time they call back they just leave a voice mail to call them back. So they can leave you a voice mail, but you can not leave them a voice mail, reply to their txt or emails or use the portal to request a re-schedule or cancel. When you call back you are put back on hold. They also don't take calls at night or weekends, and even though you tried, you called and no one answered, emailed and they got it - they will charge you a late fee.
this has happened couple now -
and several more time I have had to call them back again and again to cancel appt
