Ticketing through the in-app help worked after a coin bundle failed to credit. The first auto-response was not helpful, but a human followed up and pushed the missing coins to my account later that day. They were polite, explained what likely caused the delay, and apologized for the confusion. Not ideal that I had to chase it, yet the resolution felt fair. I took screenshots just in case and will do that again. Support tone was respectful and clear once connected.