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  • Brandon C. reviewed
    Farehutz

    When the schedule change email arrived in the middle of the night, I opened chat with sleep-squinted eyes and braced for chaos. The agent found an earlier flight in three minutes and asked me to confirm names like a hawk. I was still annoyed at the change, but the knot in my shoulders loosened.

  • Bradley Humphrey reviewed
    Delta.com

    Flying frequently has given me a fair share of experiences, but my recent encounters with Delta were quite something. I booked four flights through Virgin for the holidays, and the ones operated by Delta were just a series of mishaps. From delays to unmanned service desks, it was frustrating. The worst was when they managed to smash my suitcase so badly that my clothes were spilling out. Their solution? A roll of tape to patch it up for my connecting flight. Filing a claim for the damage was a joke; they dismissed it with an irrelevant response and didn't even consider my follow-up with photos. With two delayed flights and a misplaced suitcase that took hours to locate, I can say Delta's handling was far from satisfactory. This experience has completely changed my view on them, and I definitely won't be flying with Delta again.

  • Vivian Z reviewed
    Delta.com

    So, picture this: we’re stuck in St. Thomas because our flight got canceled. The airport staff kept reassuring us that they'd cover our hotel expenses. They even said we could pick our own place if we didn’t like their choice. No budget limit, they insisted. We went for a reasonably priced hotel, and turns out, some other passengers were put up there too. Fast forward to the reimbursement part, and suddenly they're only covering part of it. I tried to sort it out with them, even got an email and a call from a supervisor, Jada Herring, asking me to resubmit. I did, but still got a big fat denial. Honestly, it's just been a frustrating experience.