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  • HS reviewed
    Swiss International Air Lines

    I booked a flight with Swiss Air, expecting a smooth journey, but it turned into quite the hassle. We had pre-booked our seats and paid for carry-on luggage, thinking we were all set. But when we got to the gate, surprise! Our seats were changed without any heads up, and we were told our carry-on bags had to go in the hold because the flight was full. What's baffling is that some passengers got to keep theirs, and the overhead bins weren't even full! We tried explaining that we needed our bags for a connecting flight, but nobody seemed to care. To top it off, the flight was delayed. It was a frustrating experience, and it seems like customer service is not their forte. Swiss Air is not on my list for future travels.

  • FMD Logistics reviewed
    Frontier Airlines

    So, there I was, ready to board flight 1481, when I encountered the rudest airline employee ever. The lady scanning our boarding passes, Destiny, acted like she couldn't be bothered with us. Ignored questions left and right and when she did decide to talk, her tone was downright nasty. It wasn't just me; everyone around looked upset. We paid good money for this flight, and dealing with her attitude was totally uncalled for. I get that airports can be chaotic, but this was on another level. I even asked for her name, and she refused to give it. Not sure if Destiny's her real name, but after this, I'm steering clear of Frontier.

  • Zeya reviewed
    Frontier Airlines

    So, I thought I had my trip all figured out. Flying from Charlotte to Fort Lauderdale on August 14th, everything seemed smooth. Checked in, got my boarding pass, and had my seat ready. Arrived at the airport early, chilled in the lounge, and even got an email to check-in again, so no alarms there. But when I was heading to my gate around 5:30 PM, I noticed something was off—the flight info didn’t match mine. Opened the app, and bam, my flight was canceled. Total shocker! Called customer service, hoping for a quick fix, but all they offered was a 12-hour journey with a layover or a flight the next day. Neither was an option for my short trip. I had to cancel everything, lost over $200 on non-refundable stuff, and wasted my day at the airport. No heads-up about the cancellation either, which was super frustrating. Next time, I might just pay more for another airline, because this experience was a major letdown. If Frontier's my only choice, I'd rather take a bus!