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  • Mark Braschinsky reviewed
    Swiss International Air Lines

    Traveling through Switzerland was a major letdown, contrary to what I always believed about Swiss efficiency and service. Our flight from Geneva faced delays due to bad weather, which made sense. But what unfolded after was just chaotic. We boarded the plane, hopeful to leave, only to be told that Zürich Airport wouldn't allow departures past midnight. So, we were shuffled back into the terminal. The chaos that followed was surreal. Hundreds of us were left without guidance—Transfer Desks were closed, and we were on our own for hotels. No transport or food vouchers, just a vague promise of reimbursement that barely covered costs. Rebooking was almost a day later, leaving elderly passengers and families with kids stranded and confused. Watching everyone stress out was heartbreaking. It wasn't the delay that bothered me; it was the lack of empathy and communication from the airport and airline. It was a disappointing experience, and I hope they improve their handling of such situations. Passengers deserve better.

  • Emily Klever reviewed
    Frontier Airlines

    You won't believe the hassle I went through with Frontier! Bought top-tier tickets for me and my daughter, expecting a smooth trip. But, out of nowhere, our seats kept changing without my say-so, even splitting us up! Turns out, my account was hacked, complete with a sneaky password change. With trust out the window, I canceled another booking. They assured me no cancellation fee, but all I got was a travel credit, not a refund. They did agree to refund the original ticket, yet that turned into its own nightmare. Endless calls, wrong info, more stress than I bargained for. Weeks later, still chasing my refund. Really hope they sort this mess out—it’s been too much!

  • Nizar Chahal reviewed
    Frontier Airlines

    Flying with Frontier was a bit of a rollercoaster. When booking, I thought I was getting a great deal. But the unexpected $99 carry-on fee at the gate was a shocker. I had double-checked with their customer service about my carry-on exemption the night before, so imagine my surprise when I was told at the gate that I had to fork over more money or leave my bag behind. The gate agent’s comment about "cheap tickets" felt more like an insult than an explanation. It’s not just about the money; it’s the principle of transparency and fair treatment. I’m reaching out to get that unexpected charge sorted out. It’s been a learning experience, for sure.