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  • phillips liam reviewed
    SKYWITHCLASS

    Support replied quickly, answered my questions about seat maps and lounge access, and sent fare rules in plain English. One follow-up took a day, but my issue was fully resolved.

  • Laura Mitchell reviewed
    Frontier Airlines

    Frontier customer service at the Cincinnati front desk was awful. They wanted to charge $80 just to answer a question about how to use the app, and then made us waste time waiting only to say they couldn’t help because we speak English. That was very disrespectful. People working there should know how to deal with customers who speak different languages. It was also ridiculous that they charge so much for a carry-on bag, basically the same as a regular checked suitcase. The service was worse than Spirit. There was also a Filipina lady and an African man laughing right in our faces. This happened today, October 19, 2026, around 11:30 a.m.

  • Emily Carter reviewed
    Frontier Airlines

    Booking.com ended up double-booking my Frontier flights and never really admitted it was their mistake, which was frustrating. Frontier also said they wouldn’t refund me, even though booking the same two people on the same flights twice is illegal and goes against their own carrier policy. That still didn’t mean a refund was coming, and it made things difficult for the ticket counter staff because of the duplicate booking. I explained that Frontier had already told me they were sorry but there was nothing they could do. I had paid twice for the flights and wanted the aisle seats, not the middle ones. It feels like the US government needs to step in and sort this kind of problem out. I will never fly Frontier again.