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  • Josh Riemer reviewed
    Frontier Airlines

    My daughter, who just finished her first college semester, was flying home with five checked bags. The airline crew suddenly announced they had to return to the gate, saying it was due to weather, avoiding any compensation. Once at the gate, the counter agent told her she was on her own to find accommodation and drag her bags along. Reaching out to customer service was a merry-go-round of unhelpfulness, with everyone passing the buck to another department. The airline's lack of care and responsibility was shocking. We're done with this airline, and I urge others to steer clear too. A frustrating experience, to say the least.

  • Cheryl Thompson Laub reviewed
    Frontier Airlines

    You won't believe what a rollercoaster it's been with Frontier Airlines. My son thought the Go Wild Annual Pass would be perfect for our visits between Utah and Colorado. We bought it, but using it? That's a whole different story. It doesn't even show up in my account. Tried dealing with their AI, and it's like talking to a wall. Finally got through to a human, but they weren't much better. It’s a wild goose chase with no real help. And the refund? Forget it. They say it’s non-refundable, even though I can't use what I paid for. Frustrating to say the least. Such a hassle!

  • Pierce Foster reviewed
    Frontier Airlines

    I usually don't bother with reviews, but Frontier Airlines really pushed me over the edge. Picture this: I get to the bag check kiosk, and my reservation number just refuses to work. Long line, one stressed-out staff member, and when I finally reach her, she drops the bomb—my tickets are canceled. Apparently, they flagged my account as fraudulent. Not true! With no time left, I had to buy another ticket. The nightmare continued at my destination. My bag? Nowhere in sight. I scoured baggage stations, but it was lost. Frontier’s offices and lines were a ghost town. Days later, they told me my bag never even left the original airport. They promised to send it but couldn’t say when. Another day, another call—no updates, and tracking info disappeared. I’m now days behind on work and stuck in a loop of calls and airport visits. Frontier, you’ve redefined terrible service. If you’re reading this, steer clear of them.