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  • Ben Anson reviewed
    Delta.com

    You know, I thought having an American Express card with Delta was supposed to make travel easier, especially with that free baggage perk. I planned a solo trip, and imagine my surprise when I found out at the counter that I had to pay for my bag. I called Delta customer service, thinking it was a mistake, but they said since I wasn't the primary cardholder, no free baggage for me. It's frustrating to feel misled by something that seemed like a straightforward benefit. A refund would be nice, or they might just lose us as customers. It's really disappointing when things don't work out as promised, especially with travel plans.

  • Sandra King reviewed
    Delta.com

    I had a frustrating experience with Delta. My suitcase got damaged on a flight, one wheel was completely torn off. I got home and tried to get it sorted by contacting them. Used their online chat and called them too, thinking it would be simple to get some help. But after tons of emails, filling out forms, sending photos, they tossed me over to Hop Air. And guess what? They said they can't help. It's like a wild goose chase with no result. Felt like they just passed the buck and left me hanging. Really expected better service from such a big airline. Definitely not impressed.

  • Melvin reviewed
    Delta.com

    Flying back from the Daytona 500, I was in first class, excited to kick back and relax. I noticed a guy a couple of seats ahead, ordering Jack Daniel's. He got his drink in a glass with a neat little bottle on the side. When I asked for the same, the flight attendant handed mine in a paper cup—no bottle. Now, I’m not sure why that happened. Maybe it was a mix-up? But I couldn't help but wonder if it had something to do with me being a Black American. It didn't sit right with me, but I didn't want to make a fuss. Just left me with a sour taste the rest of the flight.