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  • Bobby Harris reviewed
    Gotoflyer.com

    Booked a cheap fare, then got a call about confirming inventory. The agent found an alternate flight at nearly the same price and processed e-tickets. Read fees and fare rules, but the human touch helped.

  • Marko Košmerl reviewed
    Swiss International Air Lines

    I just had the most frustrating experience with my flight. They made me check my bag, even though I squeezed it into their little cage just fine. I could see loads of empty space in the overhead bins once I got on the plane, which made no sense at all. To top it off, we got hit with a delay, so now I'm going to be seriously late. It’s like they forgot how to run things properly. What’s really annoying is seeing other passengers with bigger bags not being asked to check theirs. It’s like they've tossed logic out the window. It's been such a letdown.

  • andreas t reviewed
    Swiss International Air Lines

    Booked a flight, right? Got my seats all sorted, or so I thought. Paid extra to choose where to sit, but when I boarded, I was shoved into a middle seat way at the back. Not what I paid for! Tried to get my money back, and it was a wild goose chase between Swiss and United. Each one pointed fingers at the other, neither would cough up the refund. Super frustrating! Customer support was a joke, really. Felt like nobody cared. So, I'm skipping Swiss and United next time. Gonna give American Airlines a shot instead. Here's hoping they treat customers better!