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  • Dale reviewed
    Swiss International Air Lines

    Flying was a bit of a rollercoaster. First, got slapped with a 113 EURO fee for checking a bag even after they nudged us to do it via email. Felt like we hit a wall with the gate staff—no wiggle room whatsoever. Then came the long, unexpected wait as our Zurich to DC flight lagged behind by over 3 hours. Compensation? Just a sip of water and a tiny cheese snack. The Florence flight landed late, squeezing our transfer time tight. With my prosthetic, sprinting to the next gate was a rough go. Once airborne, it was like an icebox inside. Asked the flight attendant to warm it up a bit, but apparently, it was even frostier at the back. A chilly end to a chilly experience.

  • Dimi reviewed
    Swiss International Air Lines

    I flew with Swiss and, honestly, it felt like an overpriced EasyJet. They’ve changed their rules, and now you can't even bring an 8kg bag with the basic ticket. It's like they're charging more for less. I had a backpack and was told I couldn't take it without paying extra, which was super frustrating. And don't get me started on the staff in Athens; they were quite rude and made the whole boarding process feel chaotic. It's disappointing because I expected better service for the price. Swiss used to have a good reputation, but this experience left me questioning if I’d choose them again in the future.

  • TRao reviewed
    Frontier Airlines

    Our trip with Frontier Airlines turned into a total hassle. We got to the check-in around 1:20 PM, cutting it close with two little ones in tow. A staff member, Rose, pointed us to a self-service kiosk for our bag tag. But the machine kept saying our bag was over 40 lbs, even though it was just 38 lbs when we weighed it separately. We tried another kiosk, same issue. Rose finally came over but the machine then told us to get help at the front desk. By the time we got back to Rose, it was 1:27 PM, and she said check-in was closed. Our options? Split our family’s travel or cough up an extra $304 for a flight the next day. Really felt like they were all about rules, not helping us out. Just a stressful situation all around, and we left feeling pretty let down.