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  • Casilda Aresti reviewed
    Swiss International Air Lines

    I tried to add my baby to a Swiss Air booking and it was a complete circus. Every other airline lets you do this online in a snap, but not Swiss Air. First, you have to wrestle with their chat system and its unhelpful AI bot. After ages, I finally got a human who was zero help and then just vanished, leaving me hanging. The website then crashed on me. If you manage to dig up their phone number, brace yourself for a marathon call. I was stuck on the line for 30 minutes with an agent whose accent and noisy background made it impossible to understand. By the end, I still didn’t know if my baby was added. Total nightmare!

  • Eraldo reviewed
    Swiss International Air Lines

    Flying Swiss Airlines was quite the letdown recently. We booked our tickets and were hit with an unexpected charge for hand luggage right before boarding—70 francs per person, which felt like a bad joke. Once on the plane, all we got was a measly bottle of water, and this was after spending 400 francs on the ticket! It's disappointing to see Swiss Airlines slipping in quality; honestly, it felt more like a budget airline experience. I never thought I'd be comparing them to Ryanair, but the service definitely left a lot to be desired. Swiss used to be a reliable choice, but now I'm not so sure.

  • Nathan Cruz reviewed
    Frontier Airlines

    You know, I was really looking forward to having my wife's best friend visit. She had this trip all planned out, and we were all really excited. But out of nowhere, Frontier just canceled her flight. No heads-up, nothing. When we called to figure out what was going on, they told us it was because they thought the booking was "fraud." I mean, wouldn't it make more sense to at least reach out to us first? It's not like they helped solve the issue either. For an airline that's supposed to be budget-friendly, they sure make it hard to trust them with things like this. It's just disappointing, honestly.