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  • G Mincey reviewed
    Frontier Airlines

    Flying with this airline was a rollercoaster of emotions. Took a trip with my daughter, her treat, and thought it’d be smooth sailing. I checked their personal item policy ahead of time and didn’t expect what came next. At Jacksonville, I was told my small crossbody, holding essentials like my travel docs and meds, counted as a personal item. So, I had to check my tiny backpack for $99, just to carry it on myself! A bunch of us, mostly women, were baffled. In my 63 years, never has my purse been flagged like this on any airline or cruise. Customer service said it’s up to the counter staff. Flew back from San Juan, no issues at all. Feels like a cash grab. Not flying with them again.

  • Hadley O'Brien reviewed
    Frontier Airlines

    Flying with Frontier was an experience I won't forget, but not in a good way. I thought I was saving money, but the hassle wasn't worth it. Ended up stuck for 11 hours across two flights. They kept changing gates without telling anyone, and we had to trek across the huge ATL airport, only to miss the flight after waiting forever. They gave out a $50 voucher, but you had to use it quick. When I called to complain, they just tossed another $25 voucher my way, same rushed deadline. Felt like they didn't care about us at all, leaving everyone stressed and confused. Turns out, we needed a new plane because of engine issues. On the way back, there was a fuel leak. Frontier is like Spirit's pricier, more chaotic cousin. Seriously, find another airline.

  • Gerardo Martínez reviewed
    Frontier Airlines

    Traveling with kids is stressful, right? So, picture this: I handed my stroller over to Frontier Airlines, trusting they'd take care of it. But when I got it back, it was soaked. They must've left it out in the rain or something. It’s not just about the stroller being wet, it's about how careless it felt. You expect a bit more responsibility, especially with stuff for your kids. It was a real letdown, and I was pretty upset. Handling baby gear should be a priority, you know? It just made the whole journey more stressful than it needed to be.