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  • URM reviewed
    Delta.com

    I had quite an experience with Delta on flight DL 0105. We boarded the plane, all set for takeoff, but then we just sat there, on the tarmac, for about two hours. Turns out, there was a fuel system issue. Can you believe they let us board knowing there was a problem? It felt like we were stuck in this metal tube, just waiting and hoping they’d get it sorted. It was frustrating, to say the least, and communication from the crew could’ve been way better. We all just wanted to get on our way or at least get some clear info. Definitely not the smooth travel experience I was hoping for.

  • KB reviewed
    Delta.com

    I got a Delta Skymiles credit card, and it’s been quite frustrating. Trying to cash in rewards feels like navigating a maze with all their rules. Their website? Constantly logs me out, which is beyond annoying. But the real kicker was booking a hotel. On Delta’s site, the hotel showed a 7.6 satisfaction rating. After booking, I found out other sites rated it way lower—like a 6.3 and even a 5.8. I tried canceling immediately, but nope, non-refundable. Felt like a bait-and-switch. Called Delta about it, and they said they'd call back in 10 minutes. That was an hour and a half ago, and I'm still waiting. Honestly, I’m about done with Delta.

  • Sharron Burrowes reviewed
    Delta.com

    I had a frustrating experience with an airline when trying to rebook my flight because of bad weather. I spoke to a customer service agent, and they assured me everything was sorted. But when I got to the airport, the ticket counter agent dropped a bombshell – I had to pay $900 for the new ticket! If I had known this over the phone, I might’ve considered other options. I travel a lot, so this whole ordeal really threw me off and soured the start of my trip. It’s got me seriously reconsidering which airline I’ll choose next time. This wasn't the smooth experience I was hoping for.