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  • Jess Do reviewed
    Swiss International Air Lines

    You won't believe what happened at the airport. I was at the check-in desk, and the staff there were just plain rude. When it came time to weigh my carry-on, it was just 2kg over the limit. I figured, no problem, I'll just take out a packing cube and carry it as a personal item since it had a handle. But nope, they wouldn't even let me open my suitcase! Instead, they insisted I pay 70 euros. And then, when I went to pay, they tried to charge me double! Fortunately, I caught the mistake, and they fixed it, but still. Such a frustrating experience. Wouldn't recommend flying with them ever.

  • Jake reviewed
    Swiss International Air Lines

    Flying with SWISS used to be a joy, but now, it's just frustrating. They’ve jacked up ticket prices by 30% in just a month, and what do we get in return? Less comfort and more sneaky fees. They’ve introduced this new “Economy Basic” fare, which sounds harmless, but it cuts out the overhead carry-on. You’re left with just a small under-seat bag unless you pay more. It's like they’re trying to be a budget airline while charging premium prices. At the gate, staff are more like security guards, hunting down passengers with scales to enforce strict weight limits. It's not the friendly service you'd expect. Instead of feeling like a valued customer, you feel targeted. The European Parliament is finally stepping in to demand fairer luggage policies. Until then, SWISS and Lufthansa seem more interested in squeezing every last cent from us than in offering a decent flying experience. It’s disappointing.

  • Kandise Limar reviewed
    Frontier Airlines

    Flying through North Carolina, I had one of those "never again" experiences. It all started when they tried to charge me for a personal bag that had been fine on three other flights. The staff seemed more interested in being petty than helpful. It felt like they were just itching to make a fuss. Their attitude was downright rude and unprofessional, which caught me off guard. Instead of resolving the issue calmly, they made me feel like I was the problem. It’s surprising how quickly things went from frustrating to humiliating. I’ve decided my money’s better spent elsewhere, like Southwest, where I’m treated with respect and understanding. Travel can be tough, but it shouldn't be made harder by those who are supposed to help.