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  • April reviewed
    Egyptair.com

    IFE showed our path as the cabin woke. That view on approach made the dry flight worth it.

  • Anonymous reviewed
    TurkishAirlines.com

    I have rarely experienced such an appalling combination of operational incompetence, contradictory explanations and complete disregard for paying customers. My partner and I were travelling from Madrid to Sydney when Turkish Airlines repeatedly delayed our connecting flight TK174 in Istanbul. We boarded the aircraft, were eventually forced to disembark, and the flight was cancelled. We ultimately arrived in Sydney over 18 hours late. That was bad enough. What followed was even worse. The captain announced that the disruption was due to operational reasons. Turkish Airlines then sent a cancellation notification referring to both “force majeure” and “operational reasons” in the SAME communication. When we claimed the compensation available under European passenger-rights legislation, Turkish Airlines rejected it, vaguely claiming the cancellation was beyond its control without providing any meaningful evidence or explanation. Instead of resolving the matter properly, they offered me 36,000 frequent flyer miles. After I rejected that, they offered different mileage options, airline wallet credit and finally the €600 monetary compensation I had been requesting. Apparently, customers have to repeatedly challenge Turkish Airlines and quote the relevant legislation before the company takes its obligations seriously. And the incompetence didn’t end there. Despite previously confirming that its compensation offer applied to each passenger included in our claim, Turkish Airlines issued only my €600 refund cheque and then told my partner to submit an entirely separate claim. Even claiming the money became an unnecessarily complicated process because their payment system initially rejected valid international banking details. My payment has finally been initiated, but the money has not yet arrived, and my partner’s compensation remains outstanding. A cancelled flight is unfortunate. The way an airline treats its passengers afterwards reveals what kind of company it really is. Turkish Airlines turned an already miserable travel disruption into weeks of correspondence, contradictory explanations, rejected claims, unwanted miles and unnecessary administrative headaches. Their customer service has been obstructive, disorganised and utterly exhausting. Passengers should not need to become experts in aviation law just to receive compensation they may be legally entitled to. One star is generous. I would strongly discourage anyone from trusting Turkish Airlines with an important international journey.

  • G. Mehta reviewed
    Egyptair.com

    The site was fine, seats selected, and price beat others. Baggage rules were clear in checkout.