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  • Flying with Swiss International Air Lines felt like stepping into a bizarre alternate reality where precision and penny-pinching went hand in hand. My family and I were at London City Airport, thinking we could breeze through with our tiny under-seat bags. Turns out, the gate crew had other plans, armed with a sizing frame that seemed more suited for a single slice of bread. We failed their 'toaster test' and ended up 120 pounds lighter. We weren't alone, though. It was like a scene from a heist movie, with half the passengers caught in the same trap. And for all that, we got a tiny chocolate square at cruising altitude. Honestly, when Ryanair and EasyJet offer a more welcoming vibe, it's time to rethink. Swiss? Never again.

  • Casilda Aresti reviewed
    Swiss International Air Lines

    I tried to add my baby to a Swiss Air booking and it was a complete circus. Every other airline lets you do this online in a snap, but not Swiss Air. First, you have to wrestle with their chat system and its unhelpful AI bot. After ages, I finally got a human who was zero help and then just vanished, leaving me hanging. The website then crashed on me. If you manage to dig up their phone number, brace yourself for a marathon call. I was stuck on the line for 30 minutes with an agent whose accent and noisy background made it impossible to understand. By the end, I still didn’t know if my baby was added. Total nightmare!

  • Flying Swiss Airlines was quite the letdown recently. We booked our tickets and were hit with an unexpected charge for hand luggage right before boarding—70 francs per person, which felt like a bad joke. Once on the plane, all we got was a measly bottle of water, and this was after spending 400 francs on the ticket! It's disappointing to see Swiss Airlines slipping in quality; honestly, it felt more like a budget airline experience. I never thought I'd be comparing them to Ryanair, but the service definitely left a lot to be desired. Swiss used to be a reliable choice, but now I'm not so sure.