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  • Je di reviewed
    Swiss International Air Lines

    Flying with Swiss Airlines turned into an unexpected saga during a snowy January day. After boarding, a snowstorm hit, forcing us to sit on the tarmac for three hours before they finally called off the flight. We were rebooked on a new flight, but it was a whole 20 hours later. In the chaos, our luggage vanished, and airport staff were as clueless as us, leaving us searching until 1 a.m. With no transport or hotel options, we ended up trying to nap in a cold airport coffee shop. To top it off, we got charged for a cancelled connecting flight and they wouldn't let us board until we paid up. Swiss Airlines didn’t help with any documentation for our insurance claims. It was a draining ordeal: freezing, long waits, and a customer service that seemed to care less.

  • Blossom reviewed
    Swiss International Air Lines

    Flying back to the UK was supposed to be smooth, but things went south fast. My daughter wasn't feeling well, so we got to the airport late and missed our flight. The customer service lines felt like a maze, going nowhere for ages. Finally, I got through on a pricey number and was told there were other flights we could take. We rushed to the airport again, thinking all was sorted. But nope, our tickets weren't updated properly, and we couldn't board. More calls, more emails—nothing worked. We had to cough up extra cash for new tickets, which was a real punch to the gut. This company's service was a nightmare, leaving us stressed and out of pocket. Save yourself the hassle and look elsewhere. 😡

  • Scarlet L. Mein reviewed
    Business-skies.com

    Policy explainers saved me from a bad fare. I switched flights and got lounge time. Big win.