I had a really frustrating experience with Frontier recently. My girlfriend and I were all set for a much-needed getaway, but then her father suddenly passed away. She had to rush to New York to be with her family. I reached out to Frontier to explain the situation, hoping to sort out a refund so I could also fly to the funeral. I sent them all the necessary documents, but they only offered a credit instead of a refund. And trying to get in touch with them? Forget it—no phone number, just endless emails. It felt like they didn't care at all about our situation. I had to go through my bank to get my money back. Just an awful experience overall.