I recently had to reach out to Airbnb’s customer support, and honestly, it was a total letdown. I've always thought of Airbnb as a great option for travel, but this experience has really changed my mind. It felt like they didn't care at all about helping me, just more interested in making money. The support team seemed more focused on policies and procedures than actually resolving my issue. It's disappointing because Airbnb used to be my go-to, but now I'm reconsidering. It feels like they’ve lost touch with the customers who made them so popular in the first place. I’m not sure if I’ll be using Airbnb again after this experience.