Raised a ticket because my ID photo kept failing and I was stuck on the last step. Live chat picked up in a few minutes and linked me to the knowledge base, then explained in plain English what the glare warning meant and how to resubmit. They were polite, not robotic. It took two attempts, and the approval wasn’t instant, but the agent kept the thread open and followed up. Prize redemption worked after that, though I wish more payout methods were available.