I decided to give Premium Membership a shot, hoping for a smooth experience, but it was anything but that. While filling out some questions, the app logged me out unexpectedly, making me start over. Viewing my profile the way others do? Not happening. The photo cropping tool? Frustrating to use. And it takes forever to get photos reviewed. I even reported a profile with what looked like AI-generated photos and got nothing back.
Customer service was disappointing. After four days, I asked for a refund, but they insisted on keeping £65 for the personality report. I tried to negotiate, offering to pay for just the days I used, but Allison B. and Fabriana J. kept pointing to their terms, saying it was ‘reasonable.’ When I asked where it said they could charge £65, they couldn’t tell me. They showed no interest in understanding why I was unhappy and were inflexible about the refund. Eventually, they just stopped replying. I liked the idea of the personality tests, but the company's approach left a sour taste.
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